We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4605234
9 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4605234 The complaint Mr K complains that Barclays Bank UK PLC blocked his account in October 2023. What happened Mr K says his Barclays account was blocked in October 2023 following an attempted transaction. He says Barclays did not contact him despite saying it had. Mr K says Barclay... (2 pages)View decision -
Decision Reference DRN-4563036
9 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4563036 The complaint Miss O complains Monzo Bank Ltd didn’t do enough to protect her when she fell victim to a scam. What happened Miss O has an account with Monzo and accounts elsewhere too. Miss O says she was contacted by a woman on a well-known communication app about a job opport... (5 pages)View decision -
Decision Reference DRN-4577146
9 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4577146 The complaint Mr R complains Tesco Personal Finance PLC trading as Tesco Bank didn’t do enough to protect him when he fell victim to a scam. What happened Mr R has a credit card with Tesco Bank and a credit card with another business who I’ll refer to as “H” in the rest of this... (2 pages)View decision -
Decision Reference DRN-4636953
9 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4636953 The complaint Mr T complains that Nationwide Building Society will not change the way it addresses him. What happened Mr T says he does not wish to be called by his full first name but either by an abbreviated version or by using his surname only. He says Nationwide has refused... (2 pages)View decision -
Decision Reference DRN-3704868
8 Mar 2024 ReAssure Life Limited Not upheldPensions and AnnuitiesDRN-3704868 The complaint Mr P complains that ReAssure Life Limited failed to warn him about the risks involved in a pension transfer he was making to the Tallton Place Pension Scheme (“the Scheme”), set up by Ark Commercial Pension Planning LLP, in March 2011. The Scheme was subsequently ... (8 pages)View decision -
Decision Reference DRN-4632182
8 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4632182 The complaint Mr M is unhappy about the poor service he received at his local branch of Barclays Bank UK PLC. What happened Mr M had made a previous complaint about problems he’d had in the branch before. And on this next occasion he felt the service he received was because he’... (2 pages)View decision -
Decision Reference DRN-4623103
8 Mar 2024 Citibank UK Limited Not upheldBanking and PaymentsDRN-4623103 The complaint Mr T complains that Citibank UK Limited failed to correctly transfer a payment for him. He’d like the payment returned, and compensation for the impact. What happened Mr T had a Russian bank account and he wanted to convert his Roubles into US Dollars. He was advi... (3 pages)View decision -
Decision Reference DRN-4580397
8 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4580397 The complaint Mr L complains about how Monzo Bank Ltd dealt with his chargeback dispute. What happened In November 2022, Mr L bought a couple of items online and paid £63.43 for them with his Monzo Bank credit card. He never received the goods, despite chasing the merchant for ... (2 pages)View decision -
Decision Reference DRN-4586887
8 Mar 2024 Shawbrook Bank Limited UpheldConsumer CreditDRN-4586887 The complaint Mr M complains that the loan he had from Shawbrook Bank Limited was unaffordable to him. What happened Mr M had one loan with Shawbrook in July 2022 as follows: Loan Date Amount Term Repayment 1 11 Jul 2022 £9,000 36m £343.87 Mr M says that he had taken out severa... (3 pages)View decision -
Decision Reference DRN-4625440
8 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4625440 The complaint Mr O complains that esure Insurance Limited gave him incorrect advice about his entitlement to windscreen replacement under his motor insurance policy. He wants it to pay the cost he subsequently incurred, less his policy excess. What happened Mr O called esure fo... (2 pages)View decision
