We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4593997
8 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4593997 The complaint Mr G complains about how Tesco Personal Finance PLC trading as Tesco Bank (‘TB’) handled a claim he made to it. What happened The parties are familiar with the background facts of this case so I will only summarise these briefly. Mr G is being represented by his w... (6 pages)View decision -
Decision Reference DRN-4604308
8 Mar 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4604308 The complaint Ms L complains about the settlement Liverpool Victoria Insurance Company Limited (LV) paid her after she made a claim on her caravan insurance policy. She wants it to pay her the settlement she would have received if the motorhome had been deemed to be a total los... (3 pages)View decision -
Decision Reference DRN-4608956
8 Mar 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4608956 The complaint Mr C is unhappy with the performance of his pension with Scottish Widows Limited. What happened Mr C is not happy that his fund managed by Scottish Widows has lost 30% of its value in recent years. He’s also unhappy with Scottish Widows’ explanation of why this ha... (4 pages)View decision -
Decision Reference DRN-4552124
8 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4552124 The complaint Mr W complains of a delay by National Westminster Bank Plc in responding to his Subject Access Request (SAR). What happened In August 2023 Mr W made an SAR to NatWest. In it he requested copies of all the information it held about him and his products. NatWest res... (2 pages)View decision -
Decision Reference DRN-4630126
8 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4630126 The complaint Mr D holds a current account with Monzo Bank Ltd, which he opened in June 2023. In July 2023, some fraudsters contacted him with a promise of employment for which he would work online at home. They told him that to get the work, he first had to pay various fees. H... (5 pages)View decision -
Decision Reference DRN-4671339
8 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4671339 The complaint Mr M complains that National Westminster Bank Plc (NatWest) won’t allocate him a Premier Banking Manager who isn’t based in Manchester. What happened The details of this complaint are well known to both parties and Mr M has provided very lengthy submissions about ... (1 page)View decision -
Decision Reference DRN-4629808
8 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4629808 The complaint Mr V complains about Lloyds Bank PLC. He says that Lloyds didn’t do enough to protect him when he became the victim of a scam and would like Lloyds to refund him the money he has lost. What happened Mr V received a message via WhatsApp from an individual offering ... (3 pages)View decision -
Decision Reference DRN-4609082
8 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4609082 The complaint Miss C complains that Santander UK Plc closed her bank account in error. What happened Miss C wanted to close two dormant accounts she held with Santander. However, it also closed the current account she had recently opened and begun the process to also close her ... (2 pages)View decision -
Decision Reference DRN-4671860
8 Mar 2024 Equifax Limited UpheldConsumer CreditDRN-4671860 The complaint Mr S complains that Equifax Limited were recording incorrect information about him on his credit file dashboard. What happened I previously issued a provisional decision on this case, and a follow up email to let the parties know what I intended to decide on this ... (4 pages)View decision -
Decision Reference DRN-4642159
8 Mar 2024 Neovision Wealth Management Limited UpheldPensions and AnnuitiesDRN-4642159 The complaint Mr F complains that Neovision Wealth Management Limited (Neovision) gave him unsuitable advice to switch his personal pensions to a Self-Invested Personal Pension (SIPP). He is also unhappy with the investments recommended within the SIPP. What happened As part of... (5 pages)View decision
