We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4716394
29 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4716394 The complaint Mr W complains Advantage Insurance Company Limited (Advantage) unfairly settled his claim after his car was classed as a total loss. Advantage are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As... (3 pages)View decision -
Decision Reference DRN-4514077
29 May 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-4514077 The complaint Miss B complains that PayPal (Europe) Sarl et Cie SCA hasn’t provided her with a copy of her credit agreement or statements that detail what she owes or the interest rate applicable to the account. What happened Miss B holds a credit account with PayPal with a cre... (3 pages)View decision -
Decision Reference DRN-4631229
29 May 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4631229 The complaint Mr G complains that he didn’t get a reward voucher in connection with the spending on his credit card from Clydesdale Bank Plc trading as Virgin Money (Virgin). What happened Mr G had a ‘Virgin Atlantic’ credit card which he opened in October 2021, provided by Vi... (3 pages)View decision -
Decision Reference DRN-4782974
29 May 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4782974 The complaint Mr S complains about how Admiral Insurance (Gibraltar) Limited handled and settled a claim he made under his home contents insurance policy for accidental damage to a sofa. What happened The background to this complaint, and my initial conclusions, were set out in... (8 pages)View decision -
Decision Reference DRN-4820301
29 May 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4820301 The complaint Ms G has complained about the way Oodle Financial Services Limited trading as Oodle Car Finance administered a hire purchase agreement she’d entered into to acquire a car. What happened In July 2022, Ms G acquired a car under a hire purchase agreement with Oodle. ... (4 pages)View decision -
Decision Reference DRN-4797599
29 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4797599 The complaint Miss R is unhappy that Santander UK Plc blocked a £25,000 payment that she instructed. What happened Miss R was buying a house and needed to make a £25,000 payment to a solicitor. However, when she tried to make the payment from her Santander bank account, Santand... (2 pages)View decision -
Decision Reference DRN-4453744
29 May 2024 ReAssure Limited Not upheldPensions and AnnuitiesDRN-4453744 The complaint Mr L complained that ReAssure Limited (ReAssure) has not distributed a share of his late father’s pension benefits to him. He believed that he was a beneficiary of the pension and should have been entitled to a share of the funds. He would like ReAssure to provide... (3 pages)View decision -
Decision Reference DRN-4823626
29 May 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4823626 The complaint N, a limited company, complains that PrePay Technologies Limited ‘PrePay’ unfairly blocked and closed its business account. N is also unhappy that PrePay took too long to release funds held in the account. N’s complaint has been brought to our service by its direc... (5 pages)View decision -
Decision Reference DRN-4823554
29 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4823554 The complaint Mr M has complained that Lloyds Bank PLC (‘Lloyds’) suspended his bank account for five days and didn’t provide an explanation why. He said he suffered financial losses as a result, for which he wants to be compensated. What happened In May 2023 Mr M received a no... (4 pages)View decision -
Decision Reference DRN-4709318
29 May 2024 Fairscore Ltd Not upheldConsumer CreditDRN-4709318 The complaint Mr D complains that Fairscore Ltd, trading as Updraft, provided him with credit that he couldn’t afford to repay. He also says that they were unreasonable to pursue the debt after he had told them he was dealing with a debt charity. What happened Fairscore approve... (2 pages)View decision
