We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4652474
29 May 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4652474 The complaint Mr W complains about the outcome of the review carried out by Pi Financial Ltd (“Pi Financial”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll refer to this as the “re... (11 pages)View decision -
Decision Reference DRN-4644762
29 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4644762 The complaint Ms C complains that HSBC UK Bank Plc trading as first direct failed to advise her about the requirement to pay £1,000 into her account to qualify for a switching incentive of £175. As a result she didn't receive the payment. What happened In February 2023, th... (2 pages)View decision -
Decision Reference DRN-4734565
29 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4734565 The complaint Miss R and Mrs R are unhappy that Santander UK Plc restricted their account. What happened Miss R and Mrs R hold a joint bank account with Santander. On 23 November 2023, Miss R received a text message from Santander informing her that her account had been restric... (2 pages)View decision -
Decision Reference DRN-4725468
29 May 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4725468 The complaint Mr A complains that National Westminster Bank Plc failed to update his correspondence address. It sent correspondence to the wrong address and failed to notify him that his mortgage payments had increased. Mr A asks that NatWest compensates him for his additional ... (3 pages)View decision -
Decision Reference DRN-4822333
29 May 2024 PlanHappy Investment Management Limited UpheldPensions and AnnuitiesDRN-4822333 The complaint Mr T complains that he was provided with inaccurate information by PlanHappy Investment Management Limited trading as Joslin Rhodes Pension & Retirement Planning (‘JR’) in relation to his group personal pension plan (‘GPP’). He also complains that JR pressured... (11 pages)View decision -
Decision Reference DRN-4697759
29 May 2024 Covea Insurance plc UpheldInsuranceDRN-4697759 The complaint Ms T complains that Covea Insurance plc treated her unfairly when her car insurance policy was approaching the end of its term. What happened Ms T had car insurance with Covea, however, when it was approaching the end of its term, in early 2023, Covea took the dec... (2 pages)View decision -
Decision Reference DRN-4739056
29 May 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4739056 The complaint Mr T complains because AXA PPP Healthcare Limited refused to pay for consultations under his private medical insurance policy. What happened Mr T’s broker contacted AXA PPP to obtain authorisation for medical treatment under Mr T’s private medical insurance policy... (3 pages)View decision -
Decision Reference DRN-4563698
29 May 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4563698 The complaint Ms P complained she was given incorrect information about her pension charges by Scottish Equitable Plc (Scottish Equitable). She understood that regular premium investments into her pension policy would attract a 0.5% fund rebate (FCR). It later transpired that t... (6 pages)View decision -
Decision Reference DRN-4809509
29 May 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4809509 The complaint Mr C has complained about the way that Scottish Widows Limited administered his pension. He said it hadn’t answered questions that he first raised in a letter in February 2021. He said it failed to action a letter that he sent to it in May 2022, asking for a pensi... (3 pages)View decision -
Decision Reference DRN-4619792
29 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4619792 The complaint Mr Z complains that Lloyds Bank PLC closed his account without providing an explanation. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr Z had a curren... (3 pages)View decision
