We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-5036912
22 Oct 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5036912 The complaint Mrs P complained about Advantage Insurance Company Limited’s actions when they replaced her car’s windscreen under her motor insurance policy. What happened Mrs P’s car’s windscreen was damaged, and Advantage agreed that their repairer (Advantage’s fitter) woul... (3 pages)View decision -
Decision Reference DRN-4651760
22 Oct 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4651760 The complaint Mr T complains that MotoNovo Finance Limited continued to charge him after he voluntarily terminated his hire purchase agreement. What happened In May 2021 Mr T entered into a regulated hire purchase agreement with MotoNovo in relation to a used motorbike. The ... (2 pages)View decision -
Decision Reference DRN-4913558
22 Oct 2024 Hub Financial Solutions Limited Not upheldPensions and AnnuitiesDRN-4913558 The complaint Mr C complains HUB Financial Solutions Limited (HUB) mis-handled the arrangement of his pension annuity causing delays and financial losses. He would like compensation for the losses and inconvenience caused. What happened Mr C had a Self-Invested Personal Pen... (3 pages)View decision -
Decision Reference DRN-4499271
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4499271 The complaint Mr H complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr H has explained that in April and May 2023 h... (3 pages)View decision -
Decision Reference DRN-4580125
22 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4580125 The complaint Mr H complains that Wise Payments Limited (“Wise”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr H has explained that in F... (2 pages)View decision -
Decision Reference DRN-4798002
22 Oct 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4798002 The complaint Mr S is unhappy that Scottish Widows made changes to his funds without his knowledge, which has led to a loss in value of his pension. What happened Mr S’s application for a stakeholder pension plan (SPP) was received by Scottish Widows on 25 July 2001. He mad... (5 pages)View decision -
Decision Reference DRN-4829943
22 Oct 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4829943 The complaint Mr W complains that Aviva Life & Pensions UK Limited (Aviva) mis-managed his Group Personal Pension Plan (GPP) investments causing him losses of around £40,000. He wants compensation for the losses. What happened Mr W joined his employer’s Group Personal P... (4 pages)View decision -
Decision Reference DRN-5064883
22 Oct 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-5064883 The complaint Mr A W and the remaining complainants on this complaint are unhappy that Inter Partner Assistance SA (IPA) has declined to fully settle their travel insurance claim. Mr A W is the main policyholder and the lead complainant on this complaint– I’ll refer to him a... (3 pages)View decision -
Decision Reference DRN-4570553
22 Oct 2024 HSBC UK Bank Plc Not upheldInvestmentsDRN-4570553 The complaint Mrs and Mr S complain that they were given unsuitable investment advice by HSBC UK Bank Plc in 2020. In summary, they say they weren’t told about the effects inflation would have on their portfolio and would’ve been better off remaining in their previous inves... (6 pages)View decision -
Decision Reference DRN-5070086
22 Oct 2024 Marks & Spencer Financial Services plc Not upheldBanking and PaymentsDRN-5070086 The complaint Mrs B complains about the lack of information about the way in which payments are allocated and the payment due date on a credit card supplied by Marks and Spencer Financial Services Plc trading as M&S Bank. Mrs B holds a credit card with M&S Bank. She ... (2 pages)View decision
