We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
-
Decision Reference DRN-5073217
22 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5073217 The complaint Mr K is unhappy with Nationwide Building Society. Mr K said Nationwide’s fraud team contacted him about a transaction on his account. It said the transaction amount (£480) would be returned to him. But the amount did then leave his account and Mr K wants Nation... (2 pages)View decision -
Decision Reference DRN-4792689
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4792689 The complaint Mr R complains that Revolut Ltd blocked his account without providing a proper explanation. He says this caused him unnecessary trouble and upset for which he should be compensated. What happened Mr R had an account with Revolut, which he opened in 2019. Mr R... (3 pages)View decision -
Decision Reference DRN-5072551
22 Oct 2024 Bank of Scotland Plc UpheldMortgagesDRN-5072551 The complaint Mr A complains that Bank of Scotland plc trading as Halifax caused him distress and inconvenience when it sent him an incorrect mortgage offer. What happened In March 2023 Mr A enquired about a new mortgage with Halifax via a broker. He acquired an illustration... (3 pages)View decision -
Decision Reference DRN-4805970
22 Oct 2024 Campbell & Associates Independent Financial Advice Ltd Not upheldPensions and AnnuitiesDRN-4805970 The complaint Mr W complains that Campbell & Associates Independent Financial Advice Ltd (Campbell) mis-advised him to transfer his personal pension plan (PPP) and take benefits for which it received a large commission causing him losses. He wants the losses re-imbursed.... (4 pages)View decision -
Decision Reference DRN-4572648
22 Oct 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4572648 Complaint Mr N is unhappy that Lloyds Bank PLC didn’t refund him when he told it he’d fallen victim to a scam. Background In late 2020, Mr N was offered an investment opportunity by an individual I’ll refer to as Mr V. Mr V claimed to be a talented forex trader, with plans t... (3 pages)View decision -
Decision Reference DRN-5082861
22 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5082861 The complaint Miss S complains that U K Insurance Limited (“Churchill”) unfairly cancelled her motor insurance policy. What happened The subject matter of the insurance was a car that had first been registered in about 2017. Miss S acquired the car in about June 2022. She ... (5 pages)View decision -
Decision Reference DRN-4886784
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4886784 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr D is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has been ... (3 pages)View decision -
Decision Reference DRN-4595266
22 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4595266 Complaint Mr K is unhappy that Santander UK Plc didn’t reimburse him after he fell victim to a scam. Background In April 2023, Mr K entered into an agreement to make a bulk purchase of a popular drink. He intended to resell those drinks to retailers in the UK. He’d become aw... (3 pages)View decision -
Decision Reference DRN-5098540
22 Oct 2024 Best Practice IFA Group Limited UpheldPensions and AnnuitiesDRN-5098540 The complaint Mr P complains that Best Practice IFA Group Limited (“Best Practice”) provided him with incorrect information about the charges that were included in the performance figures of investments that were recommended to him. What happened I issued a provisional decis... (5 pages)View decision -
Decision Reference DRN-4933404
22 Oct 2024 Phoenix Life Limited Not upheldPensions and AnnuitiesDRN-4933404 The complaint Mrs M complains that Phoenix Life Limited (Phoenix) mis-sold her Section 32 Buyout policy to her. She also complains that the amount Phoenix now tells her she is due under the policy is too low. Mrs M says she has certificates which indicate the value at age 60... (6 pages)View decision
