We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-4511135
19 Mar 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4511135 The complaint Mr O complains that American Express Services Europe Limited (AmEx) suspended and then closed his credit card account. What happened Mr O held a credit card account with AmEx. In April 2023 AmEx wrote to Mr O to advise they were reviewing his account and requested... (3 pages)View decision -
Decision Reference DRN-4675410
19 Mar 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4675410 The complaint Mr B complained that Hastings Insurance Services Limited (Hastings) treated him unfairly when administering his car insurance policy. What happened Mr B took out car insurance through Hastings. After a while Hastings asked Mr B for some further information, so the... (2 pages)View decision -
Decision Reference DRN-4692602
19 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4692602 The complaint Mr M complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investments made within his Self-Invested Personal Pension (‘SIPP’). ... (34 pages)View decision -
Decision Reference DRN-4633214
19 Mar 2024 Highway Insurance Company Limited Not upheldInsuranceDRN-4633214 The complaint Mr P has complained about Highway Insurance Company Limited (Highway)’s decision to cancel his motorbike insurance policy. What happened Mr P bought a motorbike insurance policy through a broker. He changed his motorbike and contacted the broker. The broker explai... (3 pages)View decision -
Decision Reference DRN-4568010
19 Mar 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4568010 The complaint Mrs M complains that Tesco Underwriting Limited, who she holds car insurance with, unfairly recorded a fault claim against her What happened Mrs M insures a car with Tesco. A claim was made following a collision between her and a third party who I’ll refer to as T... (2 pages)View decision -
Decision Reference DRN-4151902
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4151902 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund over £71,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr B saw an advert for an investment... (3 pages)View decision -
Decision Reference DRN-4672571
19 Mar 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4672571 The complaint Mr B complains that J.P. Morgan Limited trading as Chase (‘Chase’) won’t refund the money he lost when he fell victim to a scam. What happened Mr B says that he received a call from someone who said they were from the Financial Conduct Authority (FCA) about his Ch... (3 pages)View decision -
Decision Reference DRN-4657920
19 Mar 2024 Hedgehog Limited UpheldInsuranceDRN-4657920 The complaint Mr B complains Hedgehog Limited (Hedgehog) unfairly cancelled his motor insurance policy. There are several parties and representatives of Hedgehog involved throughout the complaint but for the purposes of this complaint I’m only going to refer to Hedgehog. What h... (3 pages)View decision -
Decision Reference DRN-4693845
19 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4693845 The complaint A charity which I’ll call ‘F’ complains that Barclays Bank UK Plc didn’t open an account when requested, which prevented the charity receiving income. The complaint is brought on F’s behalf by their chief executive, Mr M. So, to make things easier there will be ti... (6 pages)View decision -
Decision Reference DRN-4634661
19 Mar 2024 Yodelar Investments Limited UpheldInvestmentsDRN-4634661 The complaint Mr L complains that Yodelar Investments Limited failed to effectively manage the transfer of some investments to a new provider following it providing him with advice to proceed with that change. What happened The transfer that has caused this complaint followed s... (4 pages)View decision
