We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4803543
29 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4803543 The complaint Miss B complains that HSBC UK Bank Plc has registered a default marker against her credit record in respect of a credit card debt. What happened In June 2023 as Miss B was having difficulty in meeting her financial commitments she contacted HSBC to look to reach a... (4 pages)View decision -
Decision Reference DRN-4535538
29 May 2024 The Mortgage Works (UK) Plc Not upheldMortgagesDRN-4535538 The complaint Mr B complains that The Mortgage Works (UK) Plc (TMW) carried out a second valuation on his property unnecessarily which led to his mortgage offer being withdrawn. Mr B got a Structural Engineer’s report at TMW’s request, but Mr B says TMW didn’t review this as th... (5 pages)View decision -
Decision Reference DRN-4680980
29 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4680980 The complaint Mr Z is unhappy that Revolut Ltd withdrew money from his account without his consent and with the service he received from Revolut surrounding this. What happened To briefly summarise: Mr Z noticed that approximately £57,250 was missing from his Revolut account. M... (3 pages)View decision -
Decision Reference DRN-4725048
29 May 2024 James Hay Administration Company Ltd Not upheldPensions and AnnuitiesDRN-4725048 The complaint In 1999 Mr H and Mr M (‘the complainants’) purchased a commercial property investment into their jointly held Self-Invested Personal Pension (‘SIPP’). The SIPP has been administered by James Hay Administration Company Ltd trading as James Hay Partnership (‘JHP’). ... (8 pages)View decision -
Decision Reference DRN-4670133
29 May 2024 Highway Insurance Company Limited Not upheldInsuranceDRN-4670133 The complaint Mrs M is unhappy that Highway Insurance Company Limited (“HICL”) has declined a claim she made under her home insurance policy. What happened Mrs M held a buildings and contents insurance policy with HICL that provided cover for various risks. In the summer of 202... (3 pages)View decision -
Decision Reference DRN-4774737
29 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4774737 The complaint Miss W complains about the quality of a car she financed with Moneybarn No.1 Limited (‘MB’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Miss W took ou... (3 pages)View decision -
Decision Reference DRN-4822377
29 May 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4822377 The complaint Mrs A complained about poor workmanship and delays with her home emergency claim with Royal & Sun Alliance Insurance Limited (“RSA”). What happened Mrs A contacted RSA and made a claim when she noticed her taps in the kitchen were leaking. Mrs A was unhappy wi... (2 pages)View decision -
Decision Reference DRN-4705467
29 May 2024 Rooftop Mortgages Limited Not upheldMortgagesDRN-4705467 The complaint Ms S complains that Rooftop Mortgages Limited confirmed there was a shortfall balance of £69,800.45 in May 2023 but had informed her that she was no longer a customer and so she says she shouldn’t be responsible for the shortfall. Ms S also complains that Rooftop ... (3 pages)View decision -
Decision Reference DRN-4532610
29 May 2024 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4532610 The complaint Mr S complains that BMW Financial Services (GB) Limited, trading as Alphera Financial Services, recorded negative information on his credit file, and also complains about related issues. What happened In August 2017, Mr S entered into a four-year regulated hire ag... (3 pages)View decision -
Decision Reference DRN-4819578
29 May 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4819578 The complaint Mr M has complained about the way Startline Motor Finance Limited (SMF) administered a hire purchase agreement he’d taken out to acquire a car. What happened To summarise, Mr M entered into a hire purchase agreement with SMF in August 2022 to acquire a used car. T... (6 pages)View decision
