We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4634829
19 Mar 2024 Yodelar Investments Limited Not upheldInvestmentsDRN-4634829 The complaint Mrs L complains that Yodelar Investments Limited failed to effectively manage the transfer of some investments to a new provider following it providing her with advice to proceed with that change. What happened The transfer that has caused this complaint followed ... (3 pages)View decision -
Decision Reference DRN-4693772
19 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4693772 The complaint Mr T complains about pension information provided by The Prudential Assurance Company Limited (Prudential). What happened Mr T said he was advised not to join an employer’s pension scheme in the 1980s. Following a review by Prudential he was given pension mis-sell... (7 pages)View decision -
Decision Reference DRN-4600692
19 Mar 2024 Charter Court Financial Services Limited Not upheldBanking and PaymentsDRN-4600692 The complaint Mr T complains that Charter Court Financial Services Limited (“Charter Court”) will make a charge if he transfers his ISA to another provider. What happened In 2023, Mr T and his wife each applied for ISAs with Charter Court. Mr T’s application was successful and ... (3 pages)View decision -
Decision Reference DRN-4375726
19 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4375726 The complaint Mr K complains that Santander UK Plc hasn’t refunded him after he fell victim to an investment scam. What happened The background to this complaint is well-known to both parties and so I’ll only provide a summary of key events here. Mr K was searching for investme... (5 pages)View decision -
Decision Reference DRN-4645997
19 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4645997 The complaint Company (‘F’) complains that National Westminster Bank Plc (NatWest) is holding it responsible for transactions which it says it didn’t authorise. ‘F’ is also unhappy that NatWest allowed the transactions to be processed without intervention. Mr C is representing ... (4 pages)View decision -
Decision Reference DRN-4568784
19 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4568784 The complaint Mr D complains that Santander UK Plc is holding him liable for transactions on his account which he didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr D has explai... (3 pages)View decision -
Decision Reference DRN-4693596
19 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4693596 The complaint Mr D complains that Santander UK Plc is holding him liable for a credit card account which he says he neither applied for nor knew about; and that it’s holding him liable for transactions on the credit card which he didn’t authorise. What happened The background t... (3 pages)View decision -
Decision Reference DRN-4528234
19 Mar 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-4528234 The complaint Mr C complains that Bank of Scotland plc trading as Halifax was unable to make an on-line payment from his bank account to a loan account within the same group. What happened Mr C attempted to make payments to his loan account on-line. Unfortunately, the payments ... (2 pages)View decision -
Decision Reference DRN-4479947
19 Mar 2024 Nationwide Building Society Not upheldInvestmentsDRN-4479947 The complaint Mrs and Mr M have complained that Nationwide Building Society delayed crediting their bank transfer to their 1 Year Bond, which has resulted in them suffering a financial loss. What happened On Friday 25 November 2022 Mrs and Mr M transferred £4.2 million from the... (4 pages)View decision -
Decision Reference DRN-4361949
19 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4361949 The complaint Ms N complains that Barclays Bank UK PLC (“Barclays”) won’t refund the money she lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In 2021 a friend of Ms N referred her... (3 pages)View decision
