We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5102686
25 Oct 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-5102686 The complaint M complains that a car it was supplied with under a regulated consumer hire agreement by Santander Consumer (UK) Plc trading as MG Motor Financial Services (“Santander”), has defects which have not been successfully repaired. M is a general partnership and is r... (10 pages)View decision -
Decision Reference DRN-4784786
25 Oct 2024 Close Brothers Limited UpheldConsumer CreditDRN-4784786 The complaint Mrs J complains about the quality of a used car she acquired through a conditional sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance. What happened On 25 April 2022 Mrs J entered a conditional sale agreement with Close Brothers... (5 pages)View decision -
Decision Reference DRN-5105492
25 Oct 2024 Bank of Scotland Plc UpheldMortgagesDRN-5105492 The complaint Mr and Mrs T complain that Bank of Scotland treated them unfairly when they applied for a mortgage. Mrs T has dealt with the complaint. When Mrs T brought the complaint to us, she asked that Bank of Scotland offers them a mortgage. What happened Mrs T applied f... (3 pages)View decision -
Decision Reference DRN-5101328
25 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5101328 The complaint Mr O has complained that Monzo Bank Ltd (“Monzo”) refused to refund money that he says he lost as part of a scam. What happened Mr O says he entered into an agreement to purchase a property with a company that I will call B in 2023. Mr O says that B did not buy... (3 pages)View decision -
Decision Reference DRN-4831215
25 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4831215 The complaint Miss G is unhappy because Santander UK Plc (‘Santander’) declined to refund £1,349 which she lost due to a scam. What happened The details of the complaint are well known to both parties, so I will not go into every detail of what happened here. But in summary,... (4 pages)View decision -
Decision Reference DRN-5071245
25 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5071245 The complaint Mrs K complains that Santander UK Plc unfairly reported a default on her credit file. What happened Mrs K and her husband, Mr H, hold a joint bank account with Santander. In early 2024, Mrs K started to receive letters from credit card companies saying that the... (3 pages)View decision -
Decision Reference DRN-5105967
25 Oct 2024 Moneybarn Limited UpheldConsumer CreditDRN-5105967 The complaint Miss C complains about the quality of a car supplied to her by Moneybarn Limited (“Moneybarn”) under a conditional sale agreement (“agreement”). What happened In November 2022 Miss C entered into an agreement with Moneybarn for a car that was around six years ... (7 pages)View decision -
Decision Reference DRN-5106483
25 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5106483 The complaint Mr B complains that Nationwide Building Society (NWide) blocked two junior ISA accounts. What happened Mr B had two junior ISA (JISA) accounts for two of his children. On 21 September 2023, NWide wrote to him to ask for up to date ID information. On 29 Septembe... (3 pages)View decision -
Decision Reference DRN-4510094
25 Oct 2024 Society of Lloyd's Not upheldInsuranceDRN-4510094 The complaint R has complained about Society of Lloyd’s (‘SoL’s’) decision to decline a claim it made under a Premier Guarantee for New Homes policy. What happened R owns the freehold of a building which is covered by a Premier Guarantee for New Homes policy (the ‘warranty’)... (4 pages)View decision -
Decision Reference DRN-4650018
25 Oct 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-4650018 The complaint Mr M complains about PayPal (Europe) Sarl et Cie SCA security measures when using its invoice service. What happened Mr M says he received an invoice request through the message function on PayPal that turned out to be part of a wider scam. Mr M says that the i... (2 pages)View decision
