We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4793367
29 May 2024 Progressive Money Limited UpheldConsumer CreditDRN-4793367 The complaint Mr J is complaining about Progressive Money Limited because he says it lent irresponsibly by giving him a loan he couldn’t afford. What happened In September 2018, Mr J took a loan with Progressive Money. He borrowed £10,000 over a term of five years, with a month... (4 pages)View decision -
Decision Reference DRN-4390986
29 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4390986 The complaint Mr T complains that Barclays Bank UK PLC didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known... (4 pages)View decision -
Decision Reference DRN-4768589
29 May 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4768589 The complaint Mr D complains Aviva Insurance Limited (Aviva) unfairly declined to settle his claim on his valuables insurance policy. Aviva are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As Aviva have accep... (2 pages)View decision -
Decision Reference DRN-4821642
29 May 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4821642 The complaint Mr E complains that J P Morgan Europe Limited (trading as Chase) blocked and closed his account. Mr E is also unhappy that Chase didn’t return money paid into the account back to him, so he says he has lost out financially. What happened The detailed background to... (4 pages)View decision -
Decision Reference DRN-4685404
29 May 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4685404 The complaint Mr L complains that Clydesdale Bank Plc trading as Virgin Money was irresponsible when it offered him credit. What happened Virgin Money opened a credit card account for Mr L in on 6 May 2021 with a credit limit of £9,300. This type of credit was an open-ended or ... (3 pages)View decision -
Decision Reference DRN-4714896
29 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4714896 The complaint Ms I complains that Barclays Bank UK PLC won’t reimburse her the money she transferred to a fraudster. What happened Ms I has explained that she received a call from an individual purporting to work for an investment firm. The individual told Ms I that he could se... (6 pages)View decision -
Decision Reference DRN-4813492
29 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4813492 The complaint Mr T complains that Bank of Scotland plc trading as Halifax didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this comp... (5 pages)View decision -
Decision Reference DRN-4168153
29 May 2024 Jarvis Investment Management Limited Not upheldInvestmentsDRN-4168153 The complaint Mr P represents his business (a partnership held with his brother) in bringing this complaint. He says Jarvis Investment Management Limited (‘JIML’) has acted unreasonably in relation to the business’s share dealing account, which was allowed to incur debts on ove... (7 pages)View decision -
Decision Reference DRN-4650789
29 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4650789 The complaint Mr P complains that Nationwide Building Society failed to collect a direct debit in respect of his credit card account. What happened In his October 2023 statement for his credit card, Mr P had a balance of just over £300 outstanding. On or about 23 October he rec... (2 pages)View decision -
Decision Reference DRN-4667241
29 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4667241 The complaint Mr B complains Barclays Bank UK PLC didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr B has an account with Barclays. In 2020 Mr B says he was struggling financially as he’d been furloughed and was about to become a parent... (3 pages)View decision
