We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4630198
19 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4630198 The complaint Mr Y complains that Wise Payments Limited won’t refund all the money he lost to an investment recovery scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for my dec... (2 pages)View decision -
Decision Reference DRN-4692416
19 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4692416 The complaint Miss S complains Nationwide Building Society unfairly refused to refund her unauthorised transactions on her account. What happened Miss S noted transactions on her Nationwide account that she didn’t recognise. She brought the complaint to our service, and it was ... (3 pages)View decision -
Decision Reference DRN-4689052
19 Mar 2024 Target Servicing Limited Not upheldMortgagesDRN-4689052 The complaint Mrs M complains that Target Servicing Limited failed to remove a charge from her property when it should have done and she’s lost out as a result. What happened Mrs M had a secured loan which was serviced by Target. This was redeemed in March 2022 and Mrs M expect... (3 pages)View decision -
Decision Reference DRN-4605319
19 Mar 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4605319 The complaint Mr S complains about how American Express Services Europe Limited, trading as American Express, dealt with his claims for refunds of his purchases of a bed and some perfume. What happened In February 2022 Mr S ordered a bottle of perfume online, and paid £82 for i... (6 pages)View decision -
Decision Reference DRN-4656701
19 Mar 2024 Vitality Health Limited Not upheldInsuranceDRN-4656701 The complaint Mr S complains about the way Vitality Health Limited handled a claim he made on a personal private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are the main... (4 pages)View decision -
Decision Reference DRN-4639960
19 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4639960 The complaint Mr M complains that Nationwide Building Society won’t refund all the money he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for my decisi... (3 pages)View decision -
Decision Reference DRN-4629690
19 Mar 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4629690 The complaint Mr B says Loans 2 Go Limited irresponsibly lent to him. What happened Mr B took out an 18-month instalment loan for £400 from Loans 2 Go on 23 February 2021. The monthly repayments were £91.42 and the total repayable was £1,645.56. Mr B says if Loans 2 Go had look... (3 pages)View decision -
Decision Reference DRN-4662290
19 Mar 2024 Quidie Limited Not upheldConsumer CreditDRN-4662290 The complaint Miss G complains that Quidie Limited trading as Fernovo (Fernovo) lent to her when she could not afford it. What happened Miss G took one loan with Fernovo on 7 September 2023. It was for £350 over a loan term of 105 days with four instalment payments. Three were ... (3 pages)View decision -
Decision Reference DRN-4690929
19 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4690929 The complaint Mr S complains that Santander UK Plc unfairly continued to apply interest and charges to his overdraft when he was in financial difficulty. What happened Mr S says that Santander provided him with a £2,000 overdraft on his current account in 2012 while he was a st... (4 pages)View decision -
Decision Reference DRN-4556059
19 Mar 2024 Vanguard Asset Management, Ltd Not upheldPensions and AnnuitiesDRN-4556059 The complaint Mr R complains about delays in relation to the transfer of his pension to Vanguard Asset Management, Ltd (Vanguard). What happened Mr R said he requested a transfer to Vanguard on 16 April 2023 and around £69,000 was quickly transferred from his previous provider ... (3 pages)View decision
