We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4721615
29 May 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4721615 The complaint Miss G complains that NewDay Ltd trading as John Lewis Partnership Card declined her application for a credit card. What happened Miss G says that she applied for a John Lewis credit card, but her application was not accepted. She says there is no reason her incom... (2 pages)View decision -
Decision Reference DRN-4645239
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4645239 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr H said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4698099
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4698099 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs H said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision -
Decision Reference DRN-4689775
29 May 2024 Bamboo Limited Not upheldConsumer CreditDRN-4689775 The complaint Mr Y complains Bamboo Limited is holding him liable for a loan that he didn’t initiate. What happened Mr Y had an account with a business who I’ll refer to as “H” throughout the rest of this decision. He no longer has the account as it’s been closed. Mr Y says he ... (3 pages)View decision -
Decision Reference DRN-4730403
29 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4730403 The complaint Mr T complains that Santander didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both pa... (5 pages)View decision -
Decision Reference DRN-4662412
29 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4662412 The complaint Mr V complains that Lloyds Bank PLC (“Lloyds”) failed to complete a £250,000 payment correctly resulting in Mr V having to spend time trying to retrieve his funds. What happened Mr V wished to invest £500,000 and was advised by Lloyds due to the amount it had to b... (3 pages)View decision -
Decision Reference DRN-4802792
29 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4802792 The complaint Mr M complains that Barclays Bank UK PLC mis-sold the Help to Buy Individual Savings Account (HTBISA) he opened in 2019. What happened Mr M says that when he visited a branch of Barclays he was given advice that he would get a Help to Buy bonus as long as the prop... (3 pages)View decision -
Decision Reference DRN-4802706
29 May 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4802706 The complaint Mr and Mrs H complained their claim for storm damage was unfairly declined under their home insurance policy with Accredited Insurance (Europe) Ltd (“AI”). What happened Following a storm Mr and Mrs H made a claim on their policy. So, AI appointed a surveyor to va... (2 pages)View decision -
Decision Reference DRN-4804101
29 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4804101 The complaint Mr W complains that Carey Pensions UK LLP (‘Carey’ - now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investments made within his Self-Invested Personal Pension (‘SIPP’). ... (35 pages)View decision -
Decision Reference DRN-4495693
29 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4495693 The complaint Ms F complains about the way Aviva Insurance Limited handled a claim under her property owners insurance policy and its refusal to pay her surveyor’s fees. Where I refer to Aviva, this includes the actions of its agents and claims handlers for which it takes respo... (3 pages)View decision
