We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-4821211
28 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4821211 The complaint Mr P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it allowed him to transfer his defined benefit (‘DB’) pension scheme benefits into a Sel... (51 pages)View decision -
Decision Reference DRN-4821174
28 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4821174 The complaint Mr B is complaining about NewDay Ltd because he says it lent irresponsibly when giving him two credit cards and then going on to increase the credit limits on both. What happened In February 2019, following his application, Mr B was given an Aqua credit card with ... (5 pages)View decision -
Decision Reference DRN-4735998
28 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4735998 The complaint Miss M has complained that Nationwide Building Society hasn’t paid her a reward she was offered for switching her account to it. What happened Miss M says in 2022 her mother tried unsuccessfully to open an account for her with Nationwide as it was offering an ince... (2 pages)View decision -
Decision Reference DRN-4820171
28 May 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4820171 The complaint Mr M and Mrs M are unhappy that TSB Bank plc won’t pay them current account switching incentive payments they feel they’ve qualified for. What happened In October 2022, Mr M opened a new TSB account. He did so with the intention of switching the joint current acco... (4 pages)View decision -
Decision Reference DRN-4820338
28 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4820338 The complaint Mr N opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr N transferred his existing personal pensions to the SIPP to invest in three unregulated investments. Mr N’s complaint is that Opti... (21 pages)View decision -
Decision Reference DRN-4821044
28 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4821044 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she fell victim to a safe account scam. What happened Mrs P has a number of accounts including an account with Revolut and an account with a bank who I’ll refer to as “F” throughout the rest of this ... (3 pages)View decision -
Decision Reference DRN-4820590
28 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4820590 The complaint Mrs P complains HSBC UK Bank Plc trading as First Direct didn’t do enough to protect her when she fell victim to a safe account scam. What happened Mrs P has a number of accounts including an account with First Direct and an account with an electronic money instit... (3 pages)View decision -
Decision Reference DRN-4820280
28 May 2024 Paragon Bank Plc Not upheldMortgagesDRN-4820280 The complaint Miss N and Mr R complain that Paragon Bank Plc didn’t agree to waive the early repayment charge (ERC) when they sold their buy to let property following diagnosis of a terminal illness. What happened Miss N and Mr R had a buy to let mortgage with Paragon. They too... (3 pages)View decision -
Decision Reference DRN-4795610
28 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4795610 The complaint Mrs W is unhappy with how Santander UK Plc have administered her account. Mrs W is represented in this complaint by her authorised representative, her husband, whom I’ll refer to as Mr X. What happened In 2021, Mrs W informed Santander of a serious brain injury sh... (3 pages)View decision -
Decision Reference DRN-4743851
28 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4743851 The complaint Mr G complained because HSBC UK Bank Plc refused to refund him for transactions he said he didn’t authorise. What happened On 9 December 2023, Mr G was on holiday abroad. That day, four transactions debited Mr G’s HSBCC account. They took place over a few hours be... (4 pages)View decision
