We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4308556
19 Jan 2024 Stagemount Limited Not upheldConsumer CreditDRN-4308556 The complaint Mr R complained through a representative that Stagemount Limited trading as Quidmarket (“Quidmarket”) gave him loans without carrying out sufficient affordability checks. What happened A summary of Mr R’s borrowing can be found in the table below. loan number loan... (4 pages)View decision -
Decision Reference DRN-4067298
19 Jan 2024 Tideway Investment Partners LLP UpheldPensions and AnnuitiesDRN-4067298 The complaint Mr V complains about the advice given by Tideway Investment Partners LLP (‘Tideway’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a self-invested personal pension (‘SIPP’). He s... (6 pages)View decision -
Decision Reference DRN-4568754
19 Jan 2024 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4568754 The complaint Mr J and Miss L have complained about their home insurer Lloyds Bank General Insurance Limited regarding two claims they made following flooding of their home. What happened Mr J and Miss L’s home was flooded in June 2020. They had to move out of their home and we... (6 pages)View decision -
Decision Reference DRN-4396602
19 Jan 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4396602 The complaint Ms K complains Metro Bank PLC won’t refund the money she lost when she was the victim of a scam. What happened In early 2023, Ms K received an update from an investment company she’d invested with several years earlier. The update said they’d been able to recover ... (4 pages)View decision -
Decision Reference DRN-4539346
19 Jan 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4539346 Complaint Mr R has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. He says that the loan was unaffordable and should never have been provided to him. Background L2G provided Mr R with a loan of £1,770.00 in July 2023. This loan had an APR of 3... (4 pages)View decision -
Decision Reference DRN-4540022
19 Jan 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4540022 Complaint Mr J has complained about a credit card Capital One (Europe) plc (“Capital One”) provided to him. He says that a look into his financial and credit history or a look his bank account in any detail would have seen that he wasn’t issued with this card. Background Capita... (3 pages)View decision -
Decision Reference DRN-4538451
19 Jan 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4538451 Complaint Mr E has complained about a credit card Capital One (Europe) plc (“Capital One”) provided to him. He says that he shouldn’t have been given the credit card as it was unaffordable. Background Capital One provided Mr E with a credit card with an initial limit of £500 in... (3 pages)View decision -
Decision Reference DRN-4531050
19 Jan 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4531050 The complaint Mr and Mrs B complain that National Westminster Bank Plc won’t refund the money they lost when they were the victims of what they feel was a scam. What happened In mid-2016, Mr and Mrs B were introduced to an investment company by agents they knew. They were told ... (3 pages)View decision -
Decision Reference DRN-4550523
19 Jan 2024 Motors Insurance Company Limited Not upheldInsuranceDRN-4550523 The complaint Mr W has complained about his car warranty provider Motors Insurance Company Limited (MICL). He feels it mis-sold the warranty to him and/or unfairly declined his claim. What happened Mr W bought a warranty from MICL via its policy administrator (trading under a d... (2 pages)View decision -
Decision Reference DRN-4534518
19 Jan 2024 Mercedes-Benz Retail Group UK Limited Not upheldInsuranceDRN-4534518 The complaint Mr H has complained about Mercedes-Benz Retail Group UK Limited which sold him a tyre and alloy warranty when he purchased a car from it. He feels it mis-sold the warranty as it didn’t tell him about certain terms. What happened Mr H bought a warranty so he could ... (2 pages)View decision
