We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-4798557
28 May 2024 Santander UK Plc UpheldMortgagesDRN-4798557 The complaint Mr H has complained about a number of issues connected with his mortgage and accounts held with Santander UK Plc (Santander). What happened Mr H has raised numerous issues which have occurred over a period of many years in relation to his accounts with Santander. ... (2 pages)View decision -
Decision Reference DRN-4262682
28 May 2024 IG Markets Limited UpheldInvestmentsDRN-4262682 The complaint Mr W complains that IG Markets Limited suspended trading in his account without proper explanation. He says this has resulted in large losses which he wants refunded. What happened Mr W opened a contract for differences (“CFD”) trading account with IG Markets in 2... (4 pages)View decision -
Decision Reference DRN-3995512
28 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3995512 The complaint Mr C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (‘s.... (5 pages)View decision -
Decision Reference DRN-4814247
28 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4814247 The complaint X and its director Mr H complain that Aviva Insurance Limited mishandled a claim on a commercial motor insurance policy. What happened X is a company in the electrical business. The subject matter of the claim and the complaint is a van, first registered in 2018 w... (5 pages)View decision -
Decision Reference DRN-4819521
28 May 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4819521 The complaint Miss O complains that Mulsanne Insurance Company Limited accepted liability for a car accident she was in, without obtaining or reviewing CCTV footage. What happened Miss O was in a car accident in August 2021 and reported a claim to Mulsanne – her insurer. Miss O... (4 pages)View decision -
Decision Reference DRN-4809962
28 May 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4809962 The complaint Mr M complains that after TSB Bank plc closed his bank account, it said it would repay the expenses he incurred when he visited the branch to provide identification, but it hasn’t done so. Mr M also complains that he incurred costs when making telephone calls made... (3 pages)View decision -
Decision Reference DRN-4785627
28 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4785627 The complaint Mrs K complains that Barclays Bank UK PLC, trading as Barclaycard (Barclays), closed her account immediately without providing an explanation causing her trouble and upset. What happened The detailed background of this complaint is well known to both parties. So, ... (3 pages)View decision -
Decision Reference DRN-4819867
28 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4819867 The complaint Mr M complains that Monzo Bank Ltd hasn’t refunded him after he fell victim to a scam. What happened I issued a provisional decision for this complaint on 9 May 2024, the content of which has been added to the end of this final decision in italics. The background ... (4 pages)View decision -
Decision Reference DRN-4751007
28 May 2024 Santander UK Plc Not upheldMortgagesDRN-4751007 The complaint Mr Y complains that Santander UK plc recorded a marker against him on a fraud prevention database, after it declined his and his wife’s mortgage application. What happened Mr Y and his wife applied for a mortgage with Santander in March 2023. Santander declined th... (2 pages)View decision -
Decision Reference DRN-4801407
28 May 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4801407 The complaint Miss F complains about the way Inter Partner Assistance SA (IPA) has handled a medical expenses claim she made on a travel insurance policy. Miss F’s represented by Mrs M. What happened The background to this complaint is well-known to both parties. So I’ve simply... (5 pages)View decision
