We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4784015
28 May 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4784015 The complaint Mrs T complains that TSB Bank plc (“TSB”) were unable to locate her safety deposit box or provide her with an explanation of what happened to it and its contents which contained thousands of pounds of jewellery and also held significant sentimental value. What hap... (3 pages)View decision -
Decision Reference DRN-4768605
28 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4768605 The complaint Mr S complains on behalf of his business E that Barclays Bank UK PLC closed its bank account without warning and denied it access to its funds for six weeks. What happened Mr S said Barclays notified closure of E’s client account in 2022, along with those of simil... (3 pages)View decision -
Decision Reference DRN-4769558
28 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4769558 The complaint Miss H complains Santander UK plc (Santander) unfairly defaulted her bank account. What happened Miss H says she set up a payment plan with Santander to repay her overdraft and in September 2023 she telephoned Santander to alter the payment plan as she had changed... (3 pages)View decision -
Decision Reference DRN-4272116
28 May 2024 StoneX Financial Ltd Not upheldInvestmentsDRN-4272116 The complaint Mr E complains that StoneX Financial Ltd trading as Forex.com (‘Forex.com’) closed two of his trading positions when it should have closed only one. He says that caused him a significant financial loss. What happened Mr E had a trading account provided by Forex.co... (3 pages)View decision -
Decision Reference DRN-4819734
28 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4819734 The complaint Mr S has complained Barclays Bank UK PLC, trading as Barclaycard wouldn’t refund him for a disputed transaction. What happened In August 2023 Mr S noticed a transaction being made on his Barclaycard. This was for tickets. He disputed this with Barclaycard. He was ... (3 pages)View decision -
Decision Reference DRN-4745503
28 May 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4745503 The complaint Mr M complains that Tandem Personal Loans Ltd (“Tandem”) didn’t reply to his query about whether they’d received payments, and that they were late sending a link to enable him to access his account online. What happened The details of this complaint are well known... (1 page)View decision -
Decision Reference DRN-4768032
28 May 2024 First Central Underwriting Limited UpheldInsuranceDRN-4768032 The complaint Mrs S complains about how First Central Underwriting Limited handled a claim made on her motor insurance policy. She wants her car repaired and compensation for her loss of earnings caused by the delays. What happened Mrs S’s car was damaged when she mounted a ker... (3 pages)View decision -
Decision Reference DRN-4572204
28 May 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4572204 The complaint Ms S complains Blue Motor Finance Ltd (BMF) supplied her with a car that she believes wasn’t of satisfactory quality. What happened In February 2023, Ms S entered into a 60 month hire purchase agreement for a used car. The car’s ca... (3 pages)View decision -
Decision Reference DRN-3970117
28 May 2024 IG Markets Limited Not upheldInvestmentsDRN-3970117 The complaint Mr V complains that IG Markets Limited (‘IG’) failed to fill his stop loss order at the price it should have, and so caused him a financial loss. Mr V wants compensation for financial loss and inconvenience. What happened Mr V had a spread betting account provided... (4 pages)View decision -
Decision Reference DRN-4732193
28 May 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4732193 The complaint Mr and Mrs S are unhappy with the service they received from AXA PPP Healthcare Limited when Mr S made a claim on a private medical insurance policy. What happened Mr and Mrs S are the beneficiaries of a private group medical insurance policy. Mr S claimed for tre... (2 pages)View decision
