We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4478889
18 Jan 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-4478889 The complaint Mr P complains about how Bank of Scotland plc trading as Halifax dealt with a loan application. What happened Mr P applied for a loan with Halifax in March 2023. He says there were a number of problems, with the money not being received to the interest rate changi... (2 pages)View decision -
Decision Reference DRN-4397574
18 Jan 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4397574 The complaint A company, which I’ll refer to as T, complaints that ClearBank Limited won’t refund payments it didn’t make. Mr C, who is the director of T, brings the complaint on T’s behalf. ClearBank partners with Tide to provide accounts for its customers. For ease, I’ve gene... (2 pages)View decision -
Decision Reference DRN-4355881
18 Jan 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4355881 The complaint A company, which I’ll refer to as A, complaints that ClearBank Limited won’t refund payments it didn’t make. Mr S, who is the director of A, brings the complaint on A’s behalf. ClearBank partners with Tide to provide accounts for its customers. For ease, I’ve gene... (3 pages)View decision -
Decision Reference DRN-4567581
18 Jan 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4567581 The complaint Miss M has complained that Bank of Scotland plc (“BoS”) acted irresponsibly when it provided her with an overdraft facility in October 2019. She says the bank should’ve realised she was in financial difficulty, not managing her overdraft correctly and proactively ... (3 pages)View decision -
Decision Reference DRN-4422892
18 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4422892 The complaint Mr L complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he was the victim of a scam. What happened Mr L says that on 31 May 2023 he was the victim of an impersonation scam. Mr L received calls and messages from his credit card provider abou... (3 pages)View decision -
Decision Reference DRN-4566484
18 Jan 2024 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4566484 The complaint Miss J complains about a car she hires from Hyundai Capital UK Limited (HCUL). She has referred to experiencing a number of issues and faults with the car and says she has now lost all faith in the car, so would like to reject it and end her agreement with HCUL. W... (5 pages)View decision -
Decision Reference DRN-4244463
18 Jan 2024 Bank of Scotland Plc Not upheldInvestmentsDRN-4244463 The complaint Mr E complains that Bank of Scotland plc (trading as Halifax) delayed an ISA transfer. What happened On 31 October 2022 Mr E visited a branch of Halifax to open a new one-year fixed-rate ISA. H also wanted to transfer into the new ISA just over £23,000 held in an ... (2 pages)View decision -
Decision Reference DRN-4156130
18 Jan 2024 StoneX Financial Ltd Not upheldInvestmentsDRN-4156130 The complaint Mr K complains that when he withdrew an amount from his trading account with StoneX Financial Ltd trading as City Index (‘StoneX’) his bank account was subsequently credited with an amount that was 8 Euros less than the amount of the transfer he had instructed. Mr... (2 pages)View decision -
Decision Reference DRN-4534044
18 Jan 2024 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-4534044 The complaint Mr K complains that Phoenix Life Limited hasn’t paid him the full amount he was entitled to receive from his pension policies. What happened Mr K had two pension policies with Phoenix (policy ***153 and policy ***154). The policies were originally taken out in 198... (10 pages)View decision -
Decision Reference DRN-4565026
18 Jan 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4565026 The complaint Mr P complains that Brent Shrine Credit Union Limited trading as My Community Bank (“BSCU”) irresponsibly gave him a fixed sum loan agreement he couldn’t afford to repay. What happened In November 2022, Mr P applied for a personal loan with BSCU. The credit agreem... (5 pages)View decision
