We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5104112
24 Oct 2024 The Salvation Army General Insurance Corporation Ltd UpheldInsuranceDRN-5104112 The complaint Mrs S complains about the way The Salvation Army General Insurance Corporation Ltd (“SAGIC”) handled a claim she made under her Property Owner’s Insurance policy for damage to a bath. What happened In May 2023 Mrs S raised a claim on her SAGIC insurance policy ... (4 pages)View decision -
Decision Reference DRN-4878172
24 Oct 2024 EGR WEALTH LIMITED UpheldInvestmentsDRN-4878172 The complaint Mr S complains he was mis-sold a minibond investment by EGR WEALTH LIMITED (formerly EGR Broking). He says he was recommended an investment that was high-risk and not suitable for his circumstances and has suffered losses as a result. What happened Between May... (10 pages)View decision -
Decision Reference DRN-4933123
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4933123 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs B is being represented by solicitors in this complaint. What happened Mrs B says that in or around June 2023, when she was researching how to make ext... (9 pages)View decision -
Decision Reference DRN-4744132
24 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4744132 The complaint Miss S complains that National Westminster Bank Plc (“NatWest”) did not refund the payment she lost to a scam. What happened Miss S was introduced to a relative of a close friend, who said he was a trader in stocks and shares who could offer her a friends and f... (3 pages)View decision -
Decision Reference DRN-4727162
24 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4727162 The complaint Mr R says Barclays Bank UK PLC, trading as Barclaycard, (“Barclays”) refuses to refund him for transactions on his account he says were unauthorised. What happened Mr R says on 25 October 2022 he noticed unauthorised transactions on all four credit cards linked... (2 pages)View decision -
Decision Reference DRN-4997668
24 Oct 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4997668 The complaint Mr W has complained that his commercial vehicle insurer, Mulsanne Insurance Company Limited (‘Mulsanne’) has kept a claim on his policy open, which has impacted his premiums at renewal. He wants the claim to be closed . What happened In August 2023, Mr W was i... (4 pages)View decision -
Decision Reference DRN-5020125
24 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5020125 The complaint Mr B complains about how his insurer, esure Insurance Limited trading as Sheilas’ Wheels (esure).dealt with a claim under his motor insurance policy. References to esure in this decision include their agents. What happened In October 2022 Mr B parked his vehi... (4 pages)View decision -
Decision Reference DRN-5026417
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5026417 The complaint Mr A says Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says were unauthorised. What happened Mr A says £8,430.35 was taken from his Revolut account in three transactions between 17 April and 19 April 2023 by an unknown third ... (2 pages)View decision -
Decision Reference DRN-5037580
24 Oct 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-5037580 The complaint Mr B complained about Aviva Life & Pensions UK Limited (Aviva). He said Aviva didn’t pay the maturity value that it confirmed to him he would receive on an endowment policy he held with it. He said it should pay him compensation for the mistakes it has made... (3 pages)View decision -
Decision Reference DRN-5008732
24 Oct 2024 Lex Autolease Ltd Not upheldConsumer CreditDRN-5008732 The complaint Mrs S complains about a charge that’s been made by Lex Autolease Limited, trading as Black Horse, for extra mileage when she returned a car at the end of a hire agreement. A complaint has also been made that her husband was able to amend the agreement and about... (3 pages)View decision
