We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-4676580
18 Mar 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4676580 The complaint Mrs M’s complaint relates to a claim she made on her Royal & Sun Alliance Insurance Limited trading as More Than (‘RSA’) pet insurance policy which was declined by RS. Mrs M says this is unfair and wants RSA to cover her claim. What happened Mrs M made a claim... (2 pages)View decision -
Decision Reference DRN-4600371
18 Mar 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4600371 The complaint Mr P is unhappy with how AXA PPP Healthcare Limited (AXA) has applied a policy term on his private medical insurance policy. What happened Mr P took out a private medical insurance policy with AXA in 2009. AXA is the underwriter on the policy. Mr P received a rene... (3 pages)View decision -
Decision Reference DRN-4576906
18 Mar 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4576906 The complaint Mr H complains that the vehicle he was provided with through a hire agreement with Stellantis Financial Services UK Limited trading as Free2Move Lease wasn’t of satisfactory quality. He says the vehicle has broken down and he hasn’t had use of it. What happened Mr... (3 pages)View decision -
Decision Reference DRN-4470051
18 Mar 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4470051 The complaint Mr D complains about Accelerant Insurance Europe SA/NV’s (“Accelerant”) handling of his claim under his home insurance policy. In particular, he complains they incorrectly raised an underinsurance dispute and this leading to the repairs being delayed. He also says... (5 pages)View decision -
Decision Reference DRN-4456918
18 Mar 2024 State Bank Of India (UK) Limited Not upheldBanking and PaymentsDRN-4456918 The complaint Mr P complains about delays he encountered after he sent an international payment from his account with State Bank of India UK (SBI) to his father’s account with a bank abroad. Mr P says this caused him inconvenience and an exchange rate loss. He is also unhappy a... (2 pages)View decision -
Decision Reference DRN-4655512
18 Mar 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4655512 The complaint Mr N has complained about his car insurer Acromas Insurance Company Limited regarding a poor repair to his car. Mr N is also unhappy about a change in premium. But Acromas doesn’t set the pricing for his policy. So this decision against Acromas will only focus on ... (2 pages)View decision -
Decision Reference DRN-4690111
18 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4690111 The complaint Ms M complains Bank of Scotland plc trading as Halifax didn’t do enough when she fell victim to an investment scam. What happened In March 2023 Ms M, with the help of a representative, complained to Halifax that it hadn’t done enough when she fell victim to an inv... (2 pages)View decision -
Decision Reference DRN-4685895
18 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4685895 The complaint Mr B complains Barclays Bank UK Plc won’t refund about £78,000 he says he lost to an investment scam. Mr B is represented in this complaint, but as it’s his complaint I’ve referred mostly to him. What happened After seeing some adverts on a well-known social media... (3 pages)View decision -
Decision Reference DRN-4485798
18 Mar 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4485798 The complaint Mr M complains that PrePay Technologies Limited returned the funds in his electronic money account to their senders after it closed his account. What happened Mr M had an account with one of PrePay’s representatives. To keep things simple, I’ll just refer to PrePa... (4 pages)View decision -
Decision Reference DRN-4599761
18 Mar 2024 Bastion Insurance Company Limited UpheldInsuranceDRN-4599761 The complaint Mr B has complained about Bastion Insurance Company Limited. He isn’t happy about the way it dealt with a claim under his European breakdown insurance policy. For ease of reading any reference to Bastion includes its agents. What happened Mr B took out a European ... (3 pages)View decision
