We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5015312
24 Oct 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-5015312 The complaint Mr D complains about the service he received from Metro Bank PLC. What happened The circumstances of this complaint are known to both parties, so I won’t repeat all the details here. Instead, I’ll give a summary and then focus on what has happened since the co... (2 pages)View decision -
Decision Reference DRN-5103557
24 Oct 2024 Zurich Insurance PLC UpheldInsuranceDRN-5103557 The complaint Mr and Mrs D have complained about the way Zurich Insurance PLC handled their claim under the block buildings insurance policy covering their maisonette. Any reference to Zurich includes its agents. What happened The background to this complaint is well known... (3 pages)View decision -
Decision Reference DRN-4972625
24 Oct 2024 Helvetia Global Solutions Ltd Not upheldInsuranceDRN-4972625 The complaint Mr A complains about Helvetia Global Solutions Ltd (“Helvetia”) for declining his claim for repair to his sofa. He wants Helvetia to complete a repair. What happened Mr A bought a sofa in mid-2021, At the point of sale he also bought an extended warranty insura... (3 pages)View decision -
Decision Reference DRN-4909249
24 Oct 2024 Custom Credit Limited Not upheldConsumer CreditDRN-4909249 The complaint Mr M complains that Custom Credit Limited hasn’t paid to him the amount that it agreed to lend him. What happened I issued a provisional decision on this complaint last month in which I described what had happened as follows: “Mr M applied to Custom Credit for ... (3 pages)View decision -
Decision Reference DRN-4897963
24 Oct 2024 British Gas Insurance Limited UpheldInsuranceDRN-4897963 The complaint Mr S complains that British Gas Insurance Limited (British Gas) caused damage to his property when they didn’t fix a leak they attended to or properly advise on the risk to the property whilst waiting for replacement parts to be fitted. There are agents acting... (4 pages)View decision -
Decision Reference DRN-5103250
24 Oct 2024 DAVIES MGA SERVICES LIMITED UpheldInsuranceDRN-5103250 The complaint Mr K complains that following an accident DAVIES MGA SERVICES LIMITED didn’t tell him that they couldn’t process his insurance excess protection policy claim. By the time they did tell him it was too late to send the claim to the correct business and the claim ... (3 pages)View decision -
Decision Reference DRN-5099663
24 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5099663 The complaint Mr A complains that Barclays Bank UK Plc have unreasonably closed his account and returned funds to the senders. He feels this was because of his nationality. He’d like his account reinstated or to be compensated. What happened Mr A held a current account with... (3 pages)View decision -
Decision Reference DRN-5045510
24 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5045510 The complaint Mr C complains that National Westminster Bank Plc won’t reimburse the money he says he lost to a scam. Mr C is represented in this complaint by a claims management company. For simplicity I will refer to Mr C throughout this decision, even when referencing wha... (3 pages)View decision -
Decision Reference DRN-4884610
24 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4884610 The complaint Mr T complains on behalf of a limited company which I will refer to as A, that he as sole company director has been unable to access his business funds. This has caused A inconvenience and financial losses. What happened In December 2022 Mr T and Mr O set up a ... (4 pages)View decision -
Decision Reference DRN-4963310
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4963310 The complaint Mr C complained Revolut Ltd (“Revolut”) has refused to refund him for the money he lost as a result of a scam and unauthorised transactions on his account. What happened The background to this complaint is well known to both parties, so I wont repeat what happe... (3 pages)View decision
