We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-4669327
18 Mar 2024 Mars Capital Finance Limited Not upheldMortgagesDRN-4669327 The complaint Mrs W and Miss W complain about their second charge mortgage (secured loan) with Mars Capital Finance Limited. They don’t think it’s treated them fairly when they’ve experienced financial difficulty, in charging fees or in the customer service it’s provided. What ... (6 pages)View decision -
Decision Reference DRN-4690003
18 Mar 2024 Chetwood Financial Limited UpheldConsumer CreditDRN-4690003 The complaint Mr M says Chetwood Financial Limited, trading as LiveLend, irresponsibly lent to him. What happened Mr M took out two loans from LiveLend. The first was for £5,000 over 30 months on 25 April 2019. The monthly repayments were £198.63 and the total repayable was £5,... (3 pages)View decision -
Decision Reference DRN-4523657
18 Mar 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4523657 The complaint Ms D and Mr S complain about the service they received from Metro Bank PLC when trying to open a joint business account. In particular they are unhappy Metro requested additional identification from Ms D. They say the account should be opened on the information al... (3 pages)View decision -
Decision Reference DRN-4516479
18 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4516479 The complaint Mr P complains National Westminster Bank Plc (NatWest) misinformed him about the application of interest to his new credit card account. What happened Mr P opened a credit card account with NatWest for a balance transfer to allow time to pay interest from another... (3 pages)View decision -
Decision Reference DRN-4433743
18 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4433743 The complaint Mr H is unhappy with how NewDay Ltd trading as Marbles card (“NewDay”) handled a claim he made about a transaction on his credit card. What happened Mr H was purchasing flights with his NewDay credit card on 2 July 2023. Mr H said his computer got hacked and the f... (3 pages)View decision -
Decision Reference DRN-4670324
18 Mar 2024 Yorkshire Building Society UpheldMortgagesDRN-4670324 The complaint Mx B complains that Yorkshire Building Society made a report about her to a fraud prevention database following an application for a mortgage. She also complains that YBS has discriminated against her. What happened Mx B applied to YBS for a mortgage. YBS refused ... (4 pages)View decision -
Decision Reference DRN-4689143
18 Mar 2024 Vitality Health Limited UpheldInsuranceDRN-4689143 The complaint Mr B has complained that Vitality Health Limited trading as Vitality Health declined a claim for dental treatment under his private medical insurance policy. What happened Mr B made a claim under his policy for the removal of a wisdom tooth. When Vitality declined... (2 pages)View decision -
Decision Reference DRN-4688158
18 Mar 2024 Santander UK Plc UpheldMortgagesDRN-4688158 The complaint Mr and Mrs W complain that Santander UK Plc gave them incorrect advice and misinformation, which led them to miss out on a favourable interest rate on their mortgage. What happened Mr and Mrs W have a mortgage with Santander. In 2022 they were coming to the end of... (5 pages)View decision -
Decision Reference DRN-4442811
18 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4442811 The complaint Mr T complains that Lloyds Bank PLC hasn’t traced two savings accounts that have been in his name since 1969 and 1973. He wants Lloyds to find the accounts and pay him the funds. What happened Mr T went through his late father's papers and found two savings/... (2 pages)View decision -
Decision Reference DRN-4539016
18 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4539016 The complaint Mr S complains Monzo Bank Ltd (“Monzo”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr S says he is not responsible for a payment of £1,239.00 made from his account to a payee he says he doesn’t know. Mr S says ... (2 pages)View decision
