We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4529429
10 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4529429 The complaint Mr C complains that HSBC UK Bank Plc (“HSBC”) won’t refund over £60,000 he says he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my... (2 pages)View decision -
Decision Reference DRN-4645770
10 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4645770 The complaint P, a limited company, complains that Barclays Bank UK Plc unreasonably declined to refund money lost to a scam. It would like the funds refunded to them. What happened P has appointed representatives, but for ease of reading in this decision I’ll refer only to P. ... (5 pages)View decision -
Decision Reference DRN-4784902
10 May 2024 ERGO Versicherung Aktiengesellschaft UpheldInsuranceDRN-4784902 The complaint E, a limited company, complains about the settlement offered by ERGO Versicherung Aktiengesellschaft following a claim on its commercial property insurance policy. What happened E took out an insurance policy for an unoccupied commercial property, which was being ... (5 pages)View decision -
Decision Reference DRN-4791641
10 May 2024 CROWD PROPERTY LIMITED Not upheldInvestmentsDRN-4791641 The complaint Mr B complains that CROWD PROPERTY LIMITED trading as CrowdProperty (“CP”) has prevented him from transferring loans owned by the limited company that he was director of to his personal account. This has led to him being unable to access his investment. What happe... (4 pages)View decision -
Decision Reference DRN-4617205
10 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4617205 The complaint Mr M complains about the termination of his finance agreement, in relation to a car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (MBL). What happened In April 2023, Mr S acquired a used car through a cond... (6 pages)View decision -
Decision Reference DRN-4790878
10 May 2024 HSBC Global Asset Management (UK) Limited UpheldInvestmentsDRN-4790878 The complaint Mr D and the estate of Mrs D complain that some investment advice provided in 2006 by HSBC Global Asset Management (UK) Limited (“HSBC”) was unsuitable. What happened Mr D, and his wife Mrs D, were given advice about their investments by HSBC in 2006. Sadly Mrs D ... (7 pages)View decision -
Decision Reference DRN-4713529
10 May 2024 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-4713529 The complaint Mr D complains that Watford Insurance Company Europe Limited unfairly declined a claim he made on his motor insurance policy. What happened Mr D held a motor insurance policy with Watford. Part way through the policy he changed the vehicle insured after purchasing... (2 pages)View decision -
Decision Reference DRN-4312466
10 May 2024 U K Insurance Limited Not upheldInsuranceDRN-4312466 The complaint Mr C complains about the price quoted by U K Insurance Limited (“UKI”) to renew his motor insurance policy. What happened Mr C received a quote to renew his policy for 2023 which was higher than what he’d paid the previous year. Mr C says he queried this with UKI,... (3 pages)View decision -
Decision Reference DRN-4790769
10 May 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4790769 The complaint Ms M complains about the delays and customer service received from Scottish Widows Limited trading as Clerical Medical when trying to transfer her pension. What happened Ms M had a pension with Clerical Medical which she stopped contributing to when she moved to A... (3 pages)View decision -
Decision Reference DRN-4679208
10 May 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4679208 The complaint Mrs M has complained that Great Lakes Insurance SE has only part settled a claim she made for cancellation on a travel insurance policy. The policy provides cover only for Mrs M. What happened On 5 May 2023 Mrs M booked a holiday for herself and her husband that w... (4 pages)View decision
