We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4463983
6 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4463983 The complaint Mr R has complained about the fact that Admiral Insurance (Gibraltar) Limited has refused to deal with his claim under his motor policy. Mr R is represented by his wife. However, I shall just refer to Mr R throughout for ease of reference. What happened Mr R was i... (4 pages)View decision -
Decision Reference DRN-4603320
6 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4603320 The complaint Mr H complains that HSBC UK Bank Plc hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well-known to both parties. I’ve discussed the circumstances and the outcome with HSBC and Mr H already. And so I’m only summ... (3 pages)View decision -
Decision Reference DRN-4526226
6 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4526226 The complaint Mrs M complains, as representative for the estate of the late Mrs B, that Bank of Scotland plc trading as Halifax won’t let her to cash a banker’s draft belonging to Mrs B. She would like Halifax to honour the payment. What happened The details of this complaint a... (2 pages)View decision -
Decision Reference DRN-4523602
6 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4523602 The complaint Miss D complains that Barclays Bank UK PLC didn’t pay 100,000 Avios points when she opened a current account and credit card account. What happened Miss D applied for a Barclays current account and credit card account in November 2022 and believed she qualified fo... (3 pages)View decision -
Decision Reference DRN-4493333
6 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4493333 The complaint Mr S and Mrs S complain Lloyds Bank plc (Lloyds) failed to respond to numerous letters regarding a complaint and misplaced one of those letters by delivering it to another bank causing a data breach What happened Mr S and Mrs S says following a complaint it raised... (3 pages)View decision -
Decision Reference DRN-4479195
6 Feb 2024 The Prudential Assurance Company Limited Not upheldInsuranceDRN-4479195 The complaint Mr A is unhappy that The Prudential Assurance Company Limited has declined a claim he made on his Life and Serious Illness insurance policy. What happened Mr A has a life and serious illness insurance policy which pays a lump sum in the event of serious illness or... (7 pages)View decision -
Decision Reference DRN-4566042
6 Feb 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4566042 The complaint Mr R complaints about some American Depository Receipts (‘ADR’) he has in Russian businesses. He says it was announced in April 2022 that these could be converted to ordinary shares and then traded on the Moscow stock exchange (‘MOEX’). But eToro (UK) Ltd (‘eToro’... (3 pages)View decision -
Decision Reference DRN-4476550
6 Feb 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4476550 The complaint Mrs M and Mr M complain about delays in handling a claim for the loss of their caravan under their caravan insurance policy by their insurer, Acromas Insurance Company Limited (Acromas). References to Acromas in this decision include their agents. Subsequent to Mr... (4 pages)View decision -
Decision Reference DRN-4597481
6 Feb 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4597481 The complaint Mr J complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) didn’t provide a fair and reasonable response to his claim under sections 75 and 140A of the Consumer Credit Act 1974 (“the CCA”) in relation to a timeshare produ... (6 pages)View decision -
Decision Reference DRN-4569335
6 Feb 2024 FUND OURSELVES LIMITED Not upheldConsumer CreditDRN-4569335 The complaint Mr M complains FUND OURSELVES Limited trading as Fund Ourselves (“Fund Ourselves”) gave him loans he couldn’t afford due to him having several other large loans outstanding at the time. What happened A summary of Mr M’s borrowing can be found below loan number loa... (4 pages)View decision
