We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5079058
24 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5079058 The complaint Mr F, trading as C, complains that HSBC UK Bank Plc misled him into opening a business account. Mr F wants HSBC to refund the charges that he incurred. What happened Mr F held a personal current account with HSBC. He says that a member of staff in branch told h... (2 pages)View decision -
Decision Reference DRN-5087404
24 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5087404 The complaint Mr M complains on behalf of Mrs W, that Nationwide Building Society (Nationwide) failed to safeguard Mrs W’s confidentiality when it should have done so. He would like Mrs W to be compensated. What happened The details of this complaint are well known to both ... (2 pages)View decision -
Decision Reference DRN-4855937
24 Oct 2024 Hyundai Capital UK Limited Not upheldConsumer CreditDRN-4855937 The complaint Miss G complains about a vehicle hire agreement she has with Hyundai Capital UK Limited (HCUK). In particular, Miss G is unhappy that HCUK will not allow her to end the hire agreement early without incurring and early termination charge. What happened In Januar... (2 pages)View decision -
Decision Reference DRN-5050733
24 Oct 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5050733 The complaint Mr P complains J.P Morgan Europe Limited trading as Chase unfairly handled his chargeback claims and closed his account. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Mr P contacte... (3 pages)View decision -
Decision Reference DRN-5079355
24 Oct 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5079355 The complaint Mr C complains that American Express Services Europe Limited trading as American Express (Amex) made a mistake which meant he had to spend more than he should have when buying flights. What happened In early 2024, Mr C applied for a British Airways (BA) America... (3 pages)View decision -
Decision Reference DRN-5042807
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5042807 The complaint Mr H complains that Revolut Ltd (“Revolut”) didn’t provide enough support to help him stop gambling. Mr H believes that Revolut should’ve done more as there were high levels of gambling transactions shown on his account. What happened In November 2023 through ... (4 pages)View decision -
Decision Reference DRN-4820359
24 Oct 2024 HSBC UK Bank Plc Not upheldMortgagesDRN-4820359 The complaint Mr and Mrs C don’t believe that HSBC UK Bank Plc treated them fairly because it would not take into account the income from their portfolio of rental properties when assessing their application to convert their residential mortgage to an interest-only basis. Mr... (4 pages)View decision -
Decision Reference DRN-5094109
24 Oct 2024 PSG SIPP Limited UpheldPensions and AnnuitiesDRN-5094109 The complaint Mr N has different complaints, and different parties involved in his complaints. In May 2015 his Financial Adviser (‘FA’) assisted him in opening a Self-Invested Personal Pension (‘SIPP’) with Brooklands Trustees Limited (‘Brooklands’); the SIPP profile/produc... (16 pages)View decision -
Decision Reference DRN-4819247
24 Oct 2024 Tandem Home Loans Ltd Not upheldMortgagesDRN-4819247 The complaint Miss B complains about a secured loan provided to her by Tandem Home Loans Ltd trading as Oplo. She says it was irresponsible of Oplo to provide this loan to her as she was vulnerable, and it wasn’t affordable. What happened Miss B applied for a secured loan wi... (3 pages)View decision -
Decision Reference DRN-5102259
24 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5102259 The complaint Mr A complains Monzo Bank Ltd declined an account application unfairly. What happened Mr A applied for a Monzo account, but it was declined. Mr A then applied a couple more times and was declined each time. Mr A has a respected, well-paid job and felt he met... (2 pages)View decision
