We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-4954069
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4954069 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In August 2023, Mr K joined a dating app and met an individual I’ll refer to as L. After a few days of communicating, including numerous vi... (6 pages)View decision -
Decision Reference DRN-4672790
24 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4672790 The complaint Mr P complains that Barclays Bank UK PLC won’t refund all the money he lost when he was the victim of a scam. What happened In May 2020, Mr P was looked to buy a motorhome and found one he was interested in advertised on an online marketplace. He contacted the... (3 pages)View decision -
Decision Reference DRN-4841763
23 Oct 2024 Applewood Independent Limited UpheldInvestmentsDRN-4841763 The complaint Mr B complains that he was misadvised by Applewood Independent Limited (‘AIL’) in October 2021 to place £20,000 into a stocks and shares ISA. What happened Mr B and his partner Ms L contacted AIL in October 2021 to undertake a review of their financial circumst... (10 pages)View decision -
Decision Reference DRN-4841761
23 Oct 2024 Applewood Independent Limited UpheldInvestmentsDRN-4841761 The complaint Ms L complains that she was misadvised by Applewood Independent Limited (‘AIL’) in October 2021 to place £80,000 into a stocks and shares ISA and a unit trust. What happened Ms L and her partner Mr B contacted AIL in October 2021 to undertake a review of their ... (10 pages)View decision -
Decision Reference DRN-5025148
23 Oct 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5025148 The complaint Mr C complains that Clydesdale Bank Plc trading as Virgin Money charged him a £160 annual fee despite him having requested to close his account. He’s also unhappy that adverse information has been reported on his credit file. What happened Mr C holds a credit c... (4 pages)View decision -
Decision Reference DRN-5100118
23 Oct 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5100118 The complaint Mrs S complains that Evergreen Finance London Limited (trading as Moneyboat.co.uk, “Moneyboat”) incorrectly recorded two loans on her credit file. In order to put things right Mrs S has asked for these records to be removed. What happened Mrs S took out two lo... (2 pages)View decision -
Decision Reference DRN-4908156
23 Oct 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4908156 The complaint Miss A and Mr L have complained about the way that Aviva Insurance Limited dealt with a claim they made on a travel insurance policy and their subsequent complaint. As it is Miss A leading on the complaint, I will mostly just be referring to her in this decisi... (3 pages)View decision -
Decision Reference DRN-4720091
23 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4720091 The complaint Mr C complains that Santander UK plc won’t refund to him the money that he paid for a car. What happened Mr C bought a used car from a car dealer in January 2023. The price of the car was £10,995, he part-exchanged a car which was given a value of £2,500, he m... (3 pages)View decision -
Decision Reference DRN-4950571
23 Oct 2024 Ecclesiastical Insurance Office Plc Not upheldInsuranceDRN-4950571 The complaint Mr F complains about Ecclesiastical Insurance Office Plc (“Ecclesiastical”) for its settlement of his claim following a robbery at his home. He wants Ecclesiastical to pay out the full sum that he lost. What happened Mr F mainly lives alone and has experienced ... (3 pages)View decision -
Decision Reference DRN-5101133
23 Oct 2024 Lendable Ltd UpheldConsumer CreditDRN-5101133 The complaint Mrs E complains about the quality of a car supplied to her under a hire purchase agreement with Lendable Ltd, trading as Autolend. What happened On 29 November 2022 Mrs E took out a hire purchase agreement with Autolend. This was for a used car, which was just ... (7 pages)View decision
