We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4630233
18 Mar 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4630233 The complaint Mr and Mrs R complain that Bank of Scotland plc trading as Halifax has treated them unfairly when they completed a product switch for a new fixed rate mortgage product. What happened Mr and Mrs R’s fixed rate mortgage product on their mortgage was due to expire on... (4 pages)View decision -
Decision Reference DRN-4644562
18 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4644562 The complaint Mr N complains that Santander UK Plc provided him with poor customer service. What happened Mr N says that he was attempting to transfer his money to a third party company, which he has done on numerous occasions, however, when he tried to make a series of payment... (2 pages)View decision -
Decision Reference DRN-4372746
18 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4372746 The complaint Miss G complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No.1 Limited (MB). What happened In September 2022, Miss G acquired a used car through a conditional sale agreement from MB. The car was about ni... (3 pages)View decision -
Decision Reference DRN-4475168
18 Mar 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4475168 The complaint Mr S has complained about when Bank of Scotland plc trading as Halifax took the first payment for his mortgage. Halifax took the payment on 10 August 2023, but Mr S thought he wouldn’t need to pay until 1 September. What happened Mr S applied for this mortgage thr... (3 pages)View decision -
Decision Reference DRN-4644592
18 Mar 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4644592 The complaint Mr A complains that TSB Bank plc sent another person’s data with his Data Subject Access Request (DSAR), and they provided him with poor customer service. What happened Mr A raised a DSAR with TSB, but when he received the DSAR documentation, he found there were d... (3 pages)View decision -
Decision Reference DRN-4444103
18 Mar 2024 Metro Bank PLC UpheldConsumer CreditDRN-4444103 The complaint Mr J complains that Metro Bank PLC trading as RateSetter irresponsibly granted him access to a loan. Mr J says had proper checks been carried out, the loan wouldn’t have been granted. What happened RateSetter lent Mr J a loan in October 2021, the loan was for £7,0... (3 pages)View decision -
Decision Reference DRN-3990471
18 Mar 2024 HFMC Wealth Partners LLP UpheldPensions and AnnuitiesDRN-3990471 The complaint Mr H complains about the advice given by HMFC Wealth Partners LLP (‘HMFC’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes thi... (13 pages)View decision -
Decision Reference DRN-4688114
18 Mar 2024 Lloyds Bank PLC UpheldConsumer CreditDRN-4688114 The complaint Mr I complains that Lloyds Bank PLC irresponsibly lent to him. What happened I issued a provisional decision where I set out a detailed background to this complaint, so I won’t repeat the background here. My provisional decision forms part of this final decision a... (3 pages)View decision -
Decision Reference DRN-4428844
18 Mar 2024 HSBC UK Bank Plc UpheldMortgagesDRN-4428844 The complaint Mr C has complained about calls he’s receiving from HSBC UK Bank Plc about his jointly held mortgage account. The relationship broke down and Mr C says he left the mortgaged property, with his ex-partner (who I’ll refer to as Ms R) continuing to reside in it. Mr C... (3 pages)View decision -
Decision Reference DRN-4527570
18 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4527570 The complaint This complaint is about an interest-only mortgage Mrs and Mr G used to hold with Barclays Bank UK PLC. They redeemed the mortgage after Barclays declined their request for a term extension. Their complaint is that if Barclays had given them a definitive indication... (3 pages)View decision
