We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-4923366
23 Oct 2024 Kroo Bank Ltd Not upheldBanking and PaymentsDRN-4923366 The complaint Mr A has complained Kroo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr A was told by Kroo that they were closing his account. They also lodged a fraud- related marker on his record with CIFAS... (2 pages)View decision -
Decision Reference DRN-4797822
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4797822 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. Mrs A is being represented by solicitors in this complaint. What happened Mrs A says that in June 2023, she came across an article for an in... (8 pages)View decision -
Decision Reference DRN-4994032
23 Oct 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4994032 The complaint Mr P has complained that his commercial vehicle insurer Ageas Insurance Limited (‘Ageas’) turned down a claim he made under his policy . What happened In October 2023 Mr P made a claim under his insurance policy with Ageas after his van was broken into. He sai... (5 pages)View decision -
Decision Reference DRN-4853234
23 Oct 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4853234 The complaint Miss R has complained Starling Bank Limited won‘t refund her for cash she didn’t receive when making a cash machine withdrawal. What happened Miss R used a cash machine at a local shop in January 2024. She initially requested a withdrawal of £380 which was unsu... (2 pages)View decision -
Decision Reference DRN-4804878
23 Oct 2024 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4804878 The complaint Mrs D has complained about how her finance agreement with BMW Financial Services (GB) Limited (‘BMWFS’) was handled. What happened Mrs D saw an offer online that meant she could enter into a finance agreement for a BMW, with an APR of 6.9%. However, when she we... (2 pages)View decision -
Decision Reference DRN-4798846
23 Oct 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4798846 The complaint Mr G complains about the amount of interest that he’s been charged by Volkswagen Financial Services (UK) Limited, trading as Skoda Financial Services, under a hire purchase agreement. What happened Mr G entered into a hire purchase agreement with Skoda Financia... (3 pages)View decision -
Decision Reference DRN-4786824
23 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4786824 The complaint Miss T complains Barclays Bank UK PLC (“Barclays”) closed her account without notice nor explanation. Miss T says that she had been paid a cheque from a company she believed was legitimate. Miss T is also unhappy Barclays charged her a fee for processing the ch... (3 pages)View decision -
Decision Reference DRN-5101788
23 Oct 2024 Klarna Bank AB (publ) UpheldConsumer CreditDRN-5101788 The complaint Mr W has complained that Klarna Bank AB (publ) is holding him liable for a fixed sum loan agreement he’d taken out to buy a service he later wanted to cancel. What happened On 30 June 2023 Mr W bought a ticket for an event from a company I’ll call “T” using a ... (4 pages)View decision -
Decision Reference DRN-4985993
23 Oct 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4985993 The complaint Ms K complains that Scottish Widows Limited (SW) failed to accurately credit her contributions to her pension plan, leading to concerns about a potential annual allowance tax charge. She’s also unhappy with its administration of that plan, including whether SW ... (9 pages)View decision -
Decision Reference DRN-5078653
23 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5078653 The complaint Mr C complains about changes to the interest rate on his credit card account with Barclays Bank UK PLC trading as Barclaycard. What happened Mr C holds a credit card account with Barclaycard. On 12 April 2024 Barclaycard told Mr C that the interest rate was inc... (3 pages)View decision
