We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5100392
23 Oct 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5100392 The complaint Mr E is unhappy with the service he received from Scottish Widows. What happened Mr E has a Group Personal Pension (GPP) with Scottish Widows. And he has a personal pension with Firm R. Mr E has provided this service with emails between him and an advisory fi... (4 pages)View decision -
Decision Reference DRN-4673588
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4673588 The complaint Ms A complains that Revolut Ltd didn’t proceed with her chargeback. What happened On 21 December 2023, Ms A was locked out of her flat and contacted a locksmith. She was quoted a price of £75. When the locksmith arrived, she said he was intimidating and unprofe... (2 pages)View decision -
Decision Reference DRN-5100608
23 Oct 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5100608 The complaint Ms H complains that Accredited Insurance (Europe) Ltd (Accredited) declined a claim she made under her home insurance policy. What happened Ms H has a home insurance policy with Accredited and she made a claim for storm damage to her garage roof. Accredited a... (3 pages)View decision -
Decision Reference DRN-4923277
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4923277 The complaint Mr W is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr W is being represented by a claims management company but for ease of reading I’ll only refer to Mr W in my decision. What happened The detailed background to this compl... (10 pages)View decision -
Decision Reference DRN-5044555
23 Oct 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5044555 The complaint Mr S complains that The Co-operative Bank p.l.c (TCB) failed to send him all the information he was entitled to under a Data Subject Access Request (DSAR). He would like his full records disclosed. What happened The details of this complaint are well known to ... (2 pages)View decision -
Decision Reference DRN-5051567
23 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-5051567 The complaint Mr A complains about U K Insurance Limited’s decision to decline a claim made under his landlord insurance policy - and about delays in the handling of the claim. What happened The background to this complaint is well known to both parties, so I’ll provide only... (3 pages)View decision -
Decision Reference DRN-5039743
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039743 The complaint Miss G has complained that Revolut Ltd (“Revolut”) didn’t protect her from falling victim to an employment-related cryptocurrency scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll ... (4 pages)View decision -
Decision Reference DRN-5050193
23 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-5050193 The complaint Mr S has complained that U K Insurance Limited (UKI) unfairly declined part of a claim under his home insurance policy. What happened In February 2024 Mr S made a claim to UKI for storm damage after he noticed water getting into his bathroom through the light ... (2 pages)View decision -
Decision Reference DRN-4977170
23 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4977170 The complaint Mr G complains that Barclays Bank UK PLC discriminated against him when he visited a branch to deposit money into his account. What happened In May 2024, Mr G was waiting in a long line to deposit money in branch. He says that shortly before his turn, a member ... (3 pages)View decision -
Decision Reference DRN-4879426
23 Oct 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4879426 The complaint Mr G complains Clydesdale Bank Plc (trading as Virgin Money) registered a fraud marker at Cifas, the national fraud database. He doesn’t think it’s done so fairly. What happened Mr G opened an account with Virgin Money in August 2023. On 22 September a £70 cre... (3 pages)View decision
