We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5012448
23 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5012448 The complaint Miss K complains about the service she got from Admiral Insurance (Gibraltar) Limited and its agent when she made a claim on her motor insurance policy. What happened Miss K reported a crack in her windscreen to Admiral on 30 December 2024. It was to be repair... (3 pages)View decision -
Decision Reference DRN-5064778
23 Oct 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5064778 The complaint Mr K and Ms S complain about the way Aviva Insurance Limited handled a claim for damage to their property under their Residential Property Owners insurance policy. What happened In March 2023, Mr K and Ms S’ tenant was evicted from the property owned by them an... (4 pages)View decision -
Decision Reference DRN-5050399
23 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5050399 The complaint Mr L complains Barclays Bank UK PLC, trading as Barclaycard, closed his credit card account without notice nor explanation. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here in detail. Instead, I’ll fo... (2 pages)View decision -
Decision Reference DRN-4868435
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4868435 The complaint Mr R has complained Revolut Ltd did nothing to intervene and stop payments he made which turned out to be part of an investment scam, and then a recovery scam. What happened In 2023 Mr R became aware of investment opportunities through social media and got in t... (3 pages)View decision -
Decision Reference DRN-5092796
23 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5092796 The complaint X is unhappy with the level of service received from Barclays Bank UK PLC (‘Barclays’). X (the consumer in this case) has requested no title or pronouns are used when referring to X. As our Service’s decisions are published on our website and therefore anonymi... (4 pages)View decision -
Decision Reference DRN-5100391
23 Oct 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5100391 The complaint Mr H and Mrs H have complained about Hitachi Capital (UK) Plc, now trading as Mitsubishi HC Capital UK Plc’s (‘Mitsubishi’) response to a claim they made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an ... (8 pages)View decision -
Decision Reference DRN-5029212
23 Oct 2024 Motability Operations Limited Not upheldConsumer CreditDRN-5029212 The complaint Mr G complains that Motability Operations Limited (MOL) will not allow him to purchase the car that is the subject of his hire agreement with them. When I refer to what Mr G and MOL have said, it should also be taken to include things said on their behalf. Wh... (3 pages)View decision -
Decision Reference DRN-4850309
23 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4850309 The complaint Mr and Mrs C have complained National Westminster Bank plc debited them twice for a transaction of £500.82 and then never dealt with their complaint properly. What happened Mr C’s father paid £500 into Mr C and his wife’s joint account on 22 March 2024. Mr C wa... (2 pages)View decision -
Decision Reference DRN-5099664
23 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsThe complaint Mr R complains that Nationwide Building Society unfairly blocked his account and took too long to release his money. Mr R says this has caused him financial problems, upset, and impacted his mental health. Mr R wants compensation. What happened The detailed background of this... (4 pages)View decision -
Decision Reference DRN-5063893
23 Oct 2024 TIDE PLATFORM LTD Not upheldBanking and PaymentsDRN-5063893 The complaint Mr B complains about problems he had accessing his business account with TIDE PLATFORM LTD (“Tide”). What happened In July 2024 Mr B contacted Tide to say that he was getting an error message when he tried to log into Tide’s app. The message said that the authe... (3 pages)View decision
