We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-4882601
23 Oct 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4882601 The complaint Mr R and Mrs R are unhappy with the service provided by Royal & Sun Alliance Insurance Limited (RSA) when dealing with renewal of their car insurance policy. Mr R and Mrs R are both parties to this complaint. Mr R has primarily dealt with this service. For... (2 pages)View decision -
Decision Reference DRN-5083294
23 Oct 2024 TSB Bank plc UpheldBanking and PaymentsDRN-5083294 The complaint Mr W complains that TSB Bank plc delayed in paying in a cheque that he wrote and failed to give him information about it. Also that it blocked his cheques and his debit card and asked him to telephone it when he had explained that he didn't want to communi... (3 pages)View decision -
Decision Reference DRN-4944195
23 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4944195 The complaint Ms J complains HSBC UK Bank Plc unfairly retained funds that belonged to her. What happened In June 2020 Ms J made a payment of £82,554.83 to a HSBC account. Ms J says the payment was for consulting services which she never received, and she had been the victi... (3 pages)View decision -
Decision Reference DRN-4997326
23 Oct 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4997326 The complaint Mr A complains about the level of service provided by Acromas Insurance Company Limited after he made a claim on his roadside assistance insurance policy. He wants increased compensation for the trouble and stress caused. What happened Mr A’s car broke down, s... (2 pages)View decision -
Decision Reference DRN-5096217
23 Oct 2024 Clydesdale Bank Plc Not upheldPensions and AnnuitiesDRN-5096217 The complaint Mr A has complained about a transfer of his Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) stakeholder pension to an occupational scheme in 2012. Mr A’s occupational scheme was subsequently found to be a vehicle for pension liberation, the process... (6 pages)View decision -
Decision Reference DRN-5098620
23 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5098620 The complaint A limited company, which I’ll refer to as ‘X’, is unhappy that Barclays Bank UK PLC defaulted its Bounce Back Loan (“BBL”) and used money present in its business current account to offset its outstanding BBL debt. X’s complaint is brought to this service by its... (3 pages)View decision -
Decision Reference DRN-4991243
23 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4991243 The complaint Mr and Mrs M have complained about the way Admiral Insurance (Gibraltar) Limited administered their insurance policy. Mr M has primarily dealt with the matter, so I’ll refer to him only for simplicity. What I’ve decided – and why I’ve considered all the avail... (2 pages)View decision -
Decision Reference DRN-5069866
23 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5069866 The complaint Mr E is unhappy with the service he received from Santander UK Plc while in branch. What happened Mr E visited a Santander branch because he wanted to withdraw £78.50 over the counter because he couldn’t obtain that amount via an ATM. The branch was very busy a... (2 pages)View decision -
Decision Reference DRN-5099685
23 Oct 2024 Next Retail Limited Not upheldConsumer CreditDRN-5099685 The complaint Mr C complains Next Retail Limited trading as Next Online mis-advised him resulting in him missing an opportunity to settle and close his account when he had the funds to do so. What happened Mr C has a ‘nextpay’ credit account (the ‘account’). In early October... (3 pages)View decision -
Decision Reference DRN-4949880
23 Oct 2024 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-4949880 The complaint Miss M is complaining that Shop Direct Finance Company Limited trading as Very (SDFC) lent to her irresponsibly by providing her with, and then increasing the credit limit on, a catalogue shopping account. A representative has been managing Miss M’s complaint b... (4 pages)View decision
