We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-4953885
17 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4953885 The complaint Mr and Mrs C have complained that Barclays Bank UK PLC haven’t fully refunded them him for transactions they didn’t authorise. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some... (2 pages)View decision -
Decision Reference DRN-5037470
17 Oct 2024 Triodos Bank UK Limited Not upheldBanking and PaymentsDRN-5037470 The complaint Ms T complains that Triodos Bank UK Limited will not share her credit history with Equifax as requested. What happened Ms T says she has a long-term financial record with Triodos, but that it refuses to share this with Equifax. She says this means her credit s... (2 pages)View decision -
Decision Reference DRN-5069282
17 Oct 2024 National House-Building Council UpheldInsuranceDRN-5069282 The complaint Miss E complains about National House-Building Council’s handling and settlement of a claim made under her property warranty policy. What happened The background to this complaint is well known to both parties, so I’ll provide only a very brief summary here. I’... (6 pages)View decision -
Decision Reference DRN-5017751
17 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5017751 The complaint E has complained that Barclays Bank UK PLC (“Barclays”) didn’t close its account when requested. This meant that automated payments and fees continued to be paid from the account, resulting in the account going overdrawn. E would like Barclays to write off the ... (3 pages)View decision -
Decision Reference DRN-5062815
17 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5062815 The complaint Mrs C complains about the interest rate used on her credit card with Barclays Bank UK PLC trading as Barclaycard. What happened Mrs C’s explained that she’s held a credit card with Barclaycard for over 25 years. In August 2022 Barclaycard contacted Mrs C and a... (3 pages)View decision -
Decision Reference DRN-4997984
17 Oct 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4997984 The complaint Mr K complains about the delay by Bank of Scotland trading as Halifax in sending out a mortgage statement. What happened Mr K had a mortgage account with Halifax which he redeemed. On 29 April 2024 Mr K requested from Halifax a mortgage statement for the period... (2 pages)View decision -
Decision Reference DRN-4756561
17 Oct 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4756561 The complaint Mr G is unhappy that a van supplied to him under a hire purchase agreement with Advantage Finance Limited was of an unsatisfactory quality. What happened In April 2023, Mr G was supplied with a used van through a hire purchase agreement with Advantage. The agr... (4 pages)View decision -
Decision Reference DRN-5017707
17 Oct 2024 First Central Underwriting Limited Not upheldInsuranceDRN-5017707 The complaint Mr R complains about the price quoted by First Central Underwriting Limited (“First Central”) to renew his motor insurance policy. What happened Mr R says he received a quote to renew his policy which was significantly more than what he’d paid the previous yea... (2 pages)View decision -
Decision Reference DRN-4825472
17 Oct 2024 Motability Operations Limited Not upheldConsumer CreditDRN-4825472 The complaint Mr S complains that Motability Operations Limited (“MOL”) unfairly refused him the opportunity to purchase a car that had previously been supplied to him via a hire agreement. What happened In September 2021 Mr S was supplied with a car by MOL financed through ... (3 pages)View decision -
Decision Reference DRN-5088361
17 Oct 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5088361 The complaint A limited company, which I’ll refer to as H, complains that The Royal Bank of Scotland Plc failed to transfer a direct debit to make its bounce back loan (“BBL”) repayments after it switched its current account to another bank. This ultimately resulted in the b... (5 pages)View decision
