We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370902 results
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Decision Reference DRN-4747726
4 Jun 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4747726 The complaint Mr A complains as a director of J, a company, that National Westminster Bank PLC unreasonably blocked a payment he wanted to make to an investment company (E), causing J to miss out on an investment opportunity. What happened In October 2023 Mr A attempted to make... (2 pages)View decision -
Decision Reference DRN-4832200
4 Jun 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4832200 The complaint Mr N complains that TSB Bank plc made errors with the international payment he sent. What happened Mr N says that on 17 July 2023 he visited a branch of TSB, and he requested an international payment for £41,768.19 to pay for a tuition fee for a family member. Upo... (6 pages)View decision -
Decision Reference DRN-4832568
4 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4832568 The complaint Mr T complains because National Westminster Bank Plc refused to refund gambling transactions which he says he didn’t authorise. What happened In September 2018 Mr T contacted NatWest to query multiple gambling transactions on his account which he says he didn’t au... (3 pages)View decision -
Decision Reference DRN-4719768
4 Jun 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4719768 The complaint Mr D complains Starling Bank Limited (“Starling”) refuses to refund him for transactions on his account he says he did not authorise. What happened Mr D says that several transactions between September and December 2023 were made on his account without his authori... (2 pages)View decision -
Decision Reference DRN-4719790
4 Jun 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4719790 The complaint Mr D says Starling Bank Limited (“Starling”) refuses to refund him for a transaction on his account he didn’t authorise. What happened Mr D has asked Starling to refund him for an unauthorised transaction from his account in December 2020, totalling £1,186. Starl... (2 pages)View decision -
Decision Reference DRN-4702393
4 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4702393 The complaint Mr B complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr B says he noticed transactions on his Revolut account he didn’t recognise and contacted Revolut straight away to inform it that these wer... (2 pages)View decision -
Decision Reference DRN-4795053
4 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4795053 The complaint Mr V says Barclays Bank UK PLC (“Barclays”) transferred money out of his account without his permission. Mr V also says Barclays failed to respond to his calls and blocked access to his account. What happened Mr V says Barclays took money from his credit card acco... (2 pages)View decision -
Decision Reference DRN-4807803
4 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4807803 The complaint Ms A complains that HSBC Bank Plc blocked her account and then delayed the return of funds to it after the block was lifted. What happened In May 2023 Ms A received a payment of £3,000 to one of her accounts with HSBC. She transferred £2,000 of that payment to her... (3 pages)View decision -
Decision Reference DRN-4818228
4 Jun 2024 Northern Bank Limited UpheldMortgagesDRN-4818228 The complaint Mr A’s complaint is about his mortgage account with Northern Bank Limited trading as Danske Bank. Mr A says that when he was given a quote for a product switch onto a new five-year fixed interest rate product in September 2023 he was quoted a monthly repayment fig... (6 pages)View decision -
Decision Reference DRN-4712473
4 Jun 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4712473 The complaint Mr C has complained about the market value settlement Admiral Insurance (Gibraltar) Limited paid him when he made a claim under his car insurance policy. What happened Mr C’s car was stolen and later recovered, but damaged beyond economical repair. Admiral said it... (2 pages)View decision
