We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362715 results
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Decision Reference DRN-4541016
14 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4541016 The complaint Miss S complains that Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) will not remove incorrect records of missed payments on her credit file in relation to an agreement she took out with them. She also complains Moneybarn were charging her more than th... (4 pages)View decision -
Decision Reference DRN-4583712
14 Feb 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-4583712 Complaint Mrs C complains that Startline Motor Finance Limited (“Startline”) unfairly entered into a hire- purchase agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Background In July 2017, St... (3 pages)View decision -
Decision Reference DRN-4620411
14 Feb 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-4620411 The complaint Mrs B complains because Aviva Life & Pensions UK Limited (‘Aviva’) hasn’t paid a claim under her income protection insurance policy. What happened Mrs B holds an income protection insurance policy, provided by Aviva. Mrs B made an incapacity claim under her po... (3 pages)View decision -
Decision Reference DRN-4368268
14 Feb 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4368268 The complaint Mx E complains that TRANSUNION INTERNATIONAL UK LIMITED (‘Transunion’) didn’t have the ‘Mx’ title option available for their customers to use when obtaining their statutory credit report online. Mx E has said this has caused them distress and frustration. What hap... (5 pages)View decision -
Decision Reference DRN-4581259
14 Feb 2024 UK Credit Limited Not upheldConsumer CreditDRN-4581259 Complaint Miss R has complained about a guarantor loan UK Credit Limited (“UK Credit”) provided to her. She says that the loan was unaffordable and should never have been provided to her. Background UK Credit provided Miss R with a guarantor loan for £9,500.00 in July 2019. Thi... (3 pages)View decision -
Decision Reference DRN-4347853
14 Feb 2024 Lloyds Bank PLC Not upheldMortgagesDRN-4347853 The complaint Mr A complains that Lloyds Bank plc made mistakes and caused delays when he tried to arrange a new fixed interest rate and a term extension on his mortgage. What happened Mr A was worried about increases in his monthly mortgage payments following interest rate ris... (3 pages)View decision -
Decision Reference DRN-4607735
14 Feb 2024 Frasers Group Financial Services Limited Not upheldConsumer CreditDRN-4607735 The complaint Miss H says Frasers Group Financial Services Limited (Ace), lent to her irresponsibly. What happened In May 2018, Miss H applied for and received an account with Ace. She was given a credit limit of £200. Ace increased her limit as follows: Date Limit June 2020 £2... (3 pages)View decision -
Decision Reference DRN-4594296
14 Feb 2024 Lending Stream Limited Not upheldConsumer CreditDRN-4594296 The complaint Miss L complains that Gain Credit LLC trading as Lending Stream (“Lending Stream”) allowed her to take out a loan without checking whether she could afford to repay it. Miss L is also unhappy that Lending Stream has attempted to obtain a County Court Judgement (CC... (4 pages)View decision -
Decision Reference DRN-4312791
14 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4312791 The complaint Mr P complains Wise Payments Limited closed his account and failed to return funds held in the account back to him. He also complains that Wise has obtained and shared information relating to him without his consent. What happened The detailed background to this c... (4 pages)View decision -
Decision Reference DRN-4511493
14 Feb 2024 Apfin Ltd Not upheldConsumer CreditDRN-4511493 The complaint Mr C complains APFIN LTD trading as cashasap.co.uk (“Apfin”) provided him with a loan when he had a poor credit score and an outstanding County Court Judgement (CCJ). What happened Mr C was granted one loan on 26 July 2022 for £250. Mr C was due to make six monthl... (4 pages)View decision
