We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4775049
4 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4775049 The complaint Miss E complains that HSBC UK Bank Plc (“HSBC”) overstepped its boundaries by requesting a welfare check when there wasn’t a need and this has resulted in the spreading of a false narrative against her causing significant distress and upset and doesn’t believe the... (3 pages)View decision -
Decision Reference DRN-4785955
4 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4785955 The complaint Ms P complains HSBC UK Bank plc (HSBC) failed to properly carry out her instructions to recall an international payment she had sent. What happened Ms P says she sent an overseas payment of £9,042 for a land purchase on 31 March 2023 but realising she had sent the... (2 pages)View decision -
Decision Reference DRN-4748162
4 Jun 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4748162 The complaint The estate of Mr S complains The Prudential Assurance Company Limited mis-sold a with- profits savings plan to the late Mr S and withheld the maturity value of the plan. What happened The late Mr S took out a Flexible Savers Plan recommended by Prudential in 1992.... (3 pages)View decision -
Decision Reference DRN-4663719
4 Jun 2024 OneSavings Bank Plc Not upheldBanking and PaymentsDRN-4663719 The complaint Mr M says that, due to poor service by OneSavings Bank Plc (trading as Kent Reliance), he has lost interest for a few days on a large sum of money. What happened The background to the complaint is known to both parties and so I won’t repeat it at length here. Brie... (2 pages)View decision -
Decision Reference DRN-4758046
4 Jun 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4758046 The complaint Mr F complains Specialist Motor Finance Limited (SMF) acted irresponsibly in agreeing to lend to him as he said the loan wasn’t affordable. In bringing his complaint Mr F is represented by a third party. For ease of reading I will only refer to Mr F in my decision... (4 pages)View decision -
Decision Reference DRN-4707427
3 Jun 2024 Fairscore Ltd UpheldConsumer CreditDRN-4707427 The complaint Mr B complains about Fairscore Ltd’s, trading as Updraft, three lending decisions which he believes were irresponsible. What happened Mr B took out the following three loans with Updraft: Loan 1 o£5,000 in October 2020 oRequiring 35 monthly repayments of £182.37 ... (3 pages)View decision -
Decision Reference DRN-4828736
3 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4828736 The complaint Mr D complains that Barclays Bank UK PLC (Barclays) won’t refund money he lost in a holiday scam. What happened What Mr D says: Mr D was looking into flights to Mauritius online. He found a travel website and someone purporting to be from that company called him. ... (3 pages)View decision -
Decision Reference DRN-4804886
3 Jun 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4804886 The complaint Ms B complains Advanced Payment Solutions Limited, trading as Cashplus (“Cashplus”) blocked and closed her account - and that it withheld her funds. Ms B says Cashplus’ actions have caused her substantive distress and inconvenience. What happened The details of th... (3 pages)View decision -
Decision Reference DRN-4822045
3 Jun 2024 Harwoods Limited Not upheldInsuranceDRN-4822045 The complaint Mrs C complains that Harwoods Limited (“Harwoods”) mis-sold her a Guaranteed Asset Protection (“GAP”) insurance policy. What happened Mrs C bought a car from Harwoods, and she says they also suggested it would be a good idea to take out a GAP policy. Mrs C says th... (2 pages)View decision -
Decision Reference DRN-4794202
3 Jun 2024 Paragon Mortgages Limited Not upheldBanking and PaymentsDRN-4794202 The complaint This complaint has been brought on behalf of W, a limited company, by its director (who I’ll refer to as Mr W). Mr W says Paragon appointed a receiver when W was in the process of re-mortgaging and hadn’t breached the terms and conditions of the mortgage. He asks ... (3 pages)View decision
