We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370902 results
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Decision Reference DRN-4827588
3 Jun 2024 True Potential Investments LLP UpheldPensions and AnnuitiesDRN-4827588 The complaint Mr S complains that True Potential Investments LLP (TPI) failed to provide proper and full information about operational aspects of his pension and failed to communicate with him fully and in a timely way. He also feels that it failed to administer his requests in... (6 pages)View decision -
Decision Reference DRN-4723278
3 Jun 2024 U K Insurance Limited Not upheldInsuranceDRN-4723278 The complaint Mr B complains about the amount U K Insurance Limited (UKI) paid in settlement of another driver’s claim against his commercial motor insurance policy. He thought this had led to an increase in his premium. What happened Mr B was involved in an incident with anoth... (2 pages)View decision -
Decision Reference DRN-4764535
3 Jun 2024 Wakam UpheldInsuranceDRN-4764535 The complaint Mr C complains about Wakam’s decision to void his home insurance policy and decline to deal with his claim on the basis he made a misrepresentation. What happened Mr C took out a policy with Wakam and then, around six months later, he made a claim following a burg... (4 pages)View decision -
Decision Reference DRN-4720385
3 Jun 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4720385 The complaint Mr K complains that Aviva Insurance Limited cancelled his commercial motor insurance policy and didn’t tell him this for ten days. He wants Aviva to accept that the policy was wrongly cancelled, to remove any records of the cancellation from any databases where it... (3 pages)View decision -
Decision Reference DRN-4529209
3 Jun 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4529209 The complaint Mr K’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (‘Mitsubishi’) acted unfairly and unreasonably in relation to a complaint he made about a timeshare he bought using credit from Novuna. The complaint is only in M... (5 pages)View decision -
Decision Reference DRN-4770580
3 Jun 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4770580 The complaint Mr and Mrs P complain about how Liverpool Victoria Insurance Company Limited (“LV”) has handled their home insurance claim. Mr and Mrs P are joint policyholders. As most of the communication relating to their claim and complaint has been from Mr P, I’ll refer main... (4 pages)View decision -
Decision Reference DRN-4716402
3 Jun 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4716402 The complaint Mr T complains that West Bay Insurance plc held him at fault for a claim made on motor insurance policy. He wants dashcam footage he provided reviewed by an independent person. What happened Mr T was involved in an incident with another driver, and he told West Ba... (2 pages)View decision -
Decision Reference DRN-4802760
3 Jun 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4802760 The complaint Ms C complains that National Westminster Bank Plc (NatWest) inconvenienced her and made her feel as if she had done something wrong when she applied for a current account. What happened Ms C said when she applied for a NatWest current account, she uploaded valid I... (3 pages)View decision -
Decision Reference DRN-4141123
3 Jun 2024 The Royal Bank of Scotland Plc Not upheldInvestmentsDRN-4141123 The complaint Mr and Mrs M complain they paid The Royal Bank of Scotland Plc (“RBS”) around £7000 in fees unnecessarily for a mortgage guarantee and would like RBS to refund this to them. They also seek a refund of fees paid to RBS for managing their investment portfolio, on th... (3 pages)View decision -
Decision Reference DRN-4425500
3 Jun 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4425500 The complaint Mr K complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD) of the Woodford Income Focus Fund (WIFF). He complains that it did not properly discharge its role, and if it had done, he would not have suffered the financial losses h... (10 pages)View decision
