We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-4713722
28 Mar 2024 Aston Lark Employee Benefits Limited Not upheldInsuranceDRN-4713722 The complaint Mr G has complained that Aston Lark Employee Benefits Limited trading as The Health Insurance Specialists (‘THIS’) mis-sold a policy to him. What happened Mr G spoke to THIS about his private medical insurance policy needs in 2022 and switched to a new insurer as ... (2 pages)View decision -
Decision Reference DRN-4714573
28 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4714573 The complaint Mr T complains about being unable to access his Santander UK Plc account. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr T has an account with Santander that was opened when he lived in... (6 pages)View decision -
Decision Reference DRN-4715265
28 Mar 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4715265 The complaint Mrs H complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting her application for a Self-Invested Personal Pension (‘SIPP’). Mrs H complains that L&C failed to carry out sufficient due diligence when it a... (46 pages)View decision -
Decision Reference DRN-4714855
28 Mar 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4714855 The complaint Mr B complains that Bank of Scotland plc trading as Halifax registered adverse information on his credit file. What happened Mr B says he noticed a default marker on his credit file, but he never missed a payment or received a default notice from Halifax. Mr B say... (5 pages)View decision -
Decision Reference DRN-4403458
28 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4403458 The complaint Ms A complains that HSBC UK Bank Plc (HSBC) is refusing to refund her the amount she lost as the result of a scam. Ms A is being represented by a third party. To keep things simple, I will refer to Ms A throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4715191
28 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4715191 The complaint D, a limited company, complains that HSBC UK Bank Plc has not refunded money it lost through what it now believes was a scam. D is represented by Q, which brings the complaint on D’s behalf. What happened Mr O, director of D, was seeking to wind up D as a company ... (7 pages)View decision -
Decision Reference DRN-4698896
28 Mar 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4698896 The complaint Mrs D and Mr P complained that Great Lakes Insurance SE wouldn’t pay their lost flight costs under their travel insurance policy and about its service. My references to Great Lakes include the business which administers the policy on Great Lakes’ behalf. Mr P has ... (4 pages)View decision -
Decision Reference DRN-4714804
28 Mar 2024 Virgin Money Unit Trust Managers Ltd Not upheldInvestmentsDRN-4714804 The complaint Mr W complains about the administration of his Stocks and Shares ISA by Virgin Money Unit Trust Managers Ltd (Virgin Money). He complains that Virgin Money failed to carry out his instructions to change the fund that the monthly contributions were invested in. Mr ... (5 pages)View decision -
Decision Reference DRN-4715230
28 Mar 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4715230 The complaint Mr M complains that Metro Bank PLC won’t refund the money he lost to an investment scam. What happened Around January 2018, Mr M was searching online for opportunities to increase his income and came across a company I’ll call ‘T’. Mr M saw that T offered investme... (5 pages)View decision -
Decision Reference DRN-4661631
28 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4661631 The complaint Mr B has complained that Advantage Insurance Company Limited denied he had obtained one multi-car quote in January 2023. And then in the subsequent quote his No Claims Discount (NCD) wasn’t applied fully to one of his cars on the multi-car policy. What happened Mr... (3 pages)View decision
