We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371485 results
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Decision Reference DRN-4588024
10 Jun 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4588024 The complaint S, a limited company, complain that Aviva Insurance Limited overestimated the value of a claim under their Property Owners insurance policy, resulting in a significant increase to the price of the policy. What happened The detailed background to this complaint is ... (3 pages)View decision -
Decision Reference DRN-4776992
10 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4776992 The complaint Mr C complains that HSBC UK Bank Plc (“HSBC”) failed to remove a hard search for a credit application which Mr C made in December 2022. Mr C wants the hard search removed and further compensation. What happened On 16 December 2022 Mr C applied for a credit card wi... (2 pages)View decision -
Decision Reference DRN-4516539
10 Jun 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4516539 The complaint Mr C’s complaint is, in essence, that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, acted unfairly and unreasonably by: (1) participating in an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974; an... (7 pages)View decision -
Decision Reference DRN-4843342
10 Jun 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4843342 The complaint Mrs J complains about Mulsanne Insurance Company Limited’s (Mulsanne) poor claim handling and its failure to pursue a non-fault liability decision, following an accident when driving, under her motor insurance policy. What happened Mrs J was involved in an acciden... (3 pages)View decision -
Decision Reference DRN-4801271
10 Jun 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4801271 The complaint Mrs P has complained that Advantage Insurance Company Limited failed to advise her correctly when she asked about making a claim for damage to her car when it had been damaged by a hit and run driver. What happened Mrs P’s car was damaged most likely outside her h... (4 pages)View decision -
Decision Reference DRN-4843381
10 Jun 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4843381 The complaint Miss D complains that BMW Financial Services (GB) Limited (‘BMW’) irresponsibly granted her finance for a new car that she couldn’t afford to repay. What happened In May 2023, Miss D acquired a new car financed by way of a hire purchase agreement from BMW. The pu... (4 pages)View decision -
Decision Reference DRN-4487293
10 Jun 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4487293 The complaint Ms B complains that Bank of Scotland plc trading as Halifax (Halifax) will not agree to a transfer of equity into her sole name. What happened Mr B and Ms B initially took out a mortgage together with Halifax. Since then, Mr B has moved out of the mortgaged proper... (3 pages)View decision -
Decision Reference DRN-4793032
10 Jun 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4793032 The complaint Mrs B has complained about the way in which AXA Insurance UK Plc (‘AXA’) handled a claim for storm damage under her home insurance policy, and the subsequent impact this had on her policy. For the avoidance of doubt, the term AXA includes reference to its represen... (4 pages)View decision -
Decision Reference DRN-4827705
10 Jun 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-4827705 The complaint Miss H complains that PayPal (Europe) S.Ã r.l et Cie, S.C.A. (“PayPal”) lent to her in an irresponsible manner. And she also complains that PayPal has failed to treat her appropriately when she told the firm she was facing financial difficulties. What happened Mi... (4 pages)View decision -
Decision Reference DRN-4844006
10 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4844006 The complaint Mr B complains about delays, poor quality repairs, poor communication, and a voided warranty following a claim U K Insurance Limited (UKI) dealt with under his motor insurance policy. What happened Mr B’s car was involved in an accident in late 2022. UKI arranged ... (5 pages)View decision
