We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5088058
18 Oct 2024 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-5088058 The complaint Mrs M is complaining that she doesn’t think The National Farmers' Union Mutual Insurance Society Limited (NFU) repaired her car properly after she made a claim through her car insurance policy. Mrs M has been largely represented by another person during t... (3 pages)View decision -
Decision Reference DRN-5000943
18 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5000943 The complaint Mrs A complains about Lloyds Bank PLC. She says that she was the victim of a scam and would like Lloyds to refund her the money she has lost as a result. What happened In November 2020, Mrs A made two payments of £25,000 each to an investment company I will r... (3 pages)View decision -
Decision Reference DRN-5088221
18 Oct 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-5088221 The complaint Mrs B has complained about the handling of a claim by Accelerant Insurance Europe SA/NV UK Branch (“AIE”). What happened The background to this complaint is well known to the parties. In summary in May 2022 Mrs B claimed on a leasehold housing insurance policy ... (3 pages)View decision -
Decision Reference DRN-5091616
18 Oct 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5091616 The complaint Mr F is unhappy with the decision made by Royal & Sun Alliance Insurance Limited (RSA) following a claim for accidental damage to his contents under his home insurance policy. RSA is the underwriter of this policy. Part of this complaint concerns the actio... (3 pages)View decision -
Decision Reference DRN-4974003
18 Oct 2024 Mattioli Woods Limited UpheldPensions and AnnuitiesDRN-4974003 The complaint Mr and Mrs K say Mattioli Woods Limited provided a poor service in relation to their joint self-invested personal pension (SIPP) which has resulted in financial detriment. What happened Mr and Mrs K say their joint SIPP included a current account provided by t... (4 pages)View decision -
Decision Reference DRN-5017911
18 Oct 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5017911 The complaint Miss L complains that Frasers Group Financial Services Limited trading as Studio was irresponsible in its lending to her. She wants all interest and charges applied to the account to be refunded along with statutory interest and any adverse information to be re... (3 pages)View decision -
Decision Reference DRN-4987014
18 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4987014 The complaint Miss C has complained that The Royal London Mutual Insurance Society Limited told her that she only has a pension policy worth around £16,000, which would provide her with a yearly income of £1,480. But Miss C has said that she has other investments which Royal... (4 pages)View decision -
Decision Reference DRN-5092501
18 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5092501 The complaint Miss B has complained that Monzo bank acted irresponsibly when it provided her with a number of different credit facilities, including an overdraft in 2021. This decision will only consider what happened in relation to Miss B’s overdraft facility as her concer... (4 pages)View decision -
Decision Reference DRN-4963953
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4963953 The complaint Miss S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss S tells ... (9 pages)View decision -
Decision Reference DRN-4960396
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4960396 Complaint Ms E is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In July 2021, Ms E fell victim to an investment scam. While researching investment opportunities online, she encountered a video on the subject of cryptocurrency inves... (8 pages)View decision
