We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-4614832
16 Feb 2024 Clydesdale Financial Services Limited UpheldBanking and PaymentsDRN-4614832 The complaint Ms W has complained about a kitchen she paid for using a fixed sum loan with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF). What happened The circumstances of the complaint are well known so I won’t go over everything again in det... (4 pages)View decision -
Decision Reference DRN-4450558
16 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4450558 The complaint Miss P complains about how Lloyds Bank PLC dealt with her chargeback dispute about a supplementary charge on her holiday booking. What happened In January 2023, Miss P used a voucher from a third party to pay for a package holiday. The holiday was to be spent in t... (5 pages)View decision -
Decision Reference DRN-4316201
16 Feb 2024 Saunderson House Limited Not upheldInvestmentsDRN-4316201 The complaint Mr and Mrs S complain about the poor performance of their investment portfolio managed by Saunderson House Limited (“SHL”), compared to benchmarks. They also complain about the fees they’ve been charged for the advisory service in light of this performance. Mr S b... (3 pages)View decision -
Decision Reference DRN-4600879
16 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4600879 The complaint Mr S is unhappy with Bank of Scotland plc trading as Halifax regarding two issues. Firstly, in relation to the handling of his direct debit claims and secondly his Data Subject Access Request (DSAR). What happened Mr S said Halifax should have processed his direct... (2 pages)View decision -
Decision Reference DRN-4450134
16 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4450134 The complaint Mr H complains that NewDay Ltd trading as Marbles lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened In February 2017, Mr H applied for a credit card with Marbles. In his application, Mr H said he wa... (3 pages)View decision -
Decision Reference DRN-4306936
16 Feb 2024 Zurich Insurance PLC UpheldInsuranceDRN-4306936 The complaint A limited company that I will refer to as S complains about the decision of Zurich Insurance PLC to decline its commercial insurance claim for theft. What happened The following is intended only as a brief summary of events. Additionally, for the sake of simplicit... (5 pages)View decision -
Decision Reference DRN-4432408
16 Feb 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4432408 The complaint Mr C complains about a car he acquired under a hire purchase agreement with Oodle Financial Services Limited. What happened In November 2022 Mr C entered into a regulated hire purchase agreement with Oodle, under which he acquired a used car. The car was nine and ... (5 pages)View decision -
Decision Reference DRN-4493727
16 Feb 2024 AIG Life Limited Not upheldInsuranceDRN-4493727 The complaint A limited company that I will refer to as K complains about delays in setting up a group life insurance policy with AIG Life Limited. What happened The following is intended only as a brief summary of events. Additionally, whilst other parties have been involved, ... (3 pages)View decision -
Decision Reference DRN-4536083
16 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4536083 The complaint Mrs U has complained that Revolut Ltd (“Revolut”) suspended her account and then closed it without explaining why it did so. What happened On 27 June 2023, Revolut placed a limitation on Mrs U’s account and carried out a review of her account. Unhappy with this, M... (3 pages)View decision -
Decision Reference DRN-4575491
16 Feb 2024 Barclays Bank Plc Not upheldBanking and PaymentsDRN-4575491 The complaint A limited company that I will refer to as W complains about the fees and charges it has had to pay Barclays Bank Plc under its merchant services agreement. What happened The following is intended only as a brief summary of events. W entered a merchant acquiring se... (2 pages)View decision
