We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
-
Decision Reference DRN-4573511
16 Feb 2024 AFH Independent Financial Services Limited UpheldPensions and AnnuitiesDRN-4573511 The complaint Mr V through a professional representative complains about the advice given by AFH Independent Financial Services Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a drawdown arrangement. They say the advice was unsuit... (7 pages)View decision -
Decision Reference DRN-4625309
16 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4625309 The complaint Miss S complains that Santander UK Plc closed her account, restricted her funds and loaded a late payment marker on her credit file. She’d like compensation for the impact and the marker removed. What happened Miss S had an account with Santander. On 22 December 2... (4 pages)View decision -
Decision Reference DRN-4517090
16 Feb 2024 esure Insurance Limited UpheldInsuranceDRN-4517090 The complaint Mr and Mrs W are unhappy with the settlement esure Insurance Limited offered for their storm damage claim. Mr and Mrs W jointly held buildings insurance underwritten by esure. For ease of reading, I’ll refer only to Mr W throughout my decision. What happened The b... (3 pages)View decision -
Decision Reference DRN-4325550
16 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4325550 The complaint Mr B is unhappy that National Westminster Bank Plc (“NatWest”) will not refund the money he lost as the result of a scam. Mr B has used a representative to bring his complaint to this service. For ease, I will refer solely to Mr B throughout this decision. What ha... (6 pages)View decision -
Decision Reference DRN-4577738
16 Feb 2024 Bank of Ireland (UK) Plc Not upheldMortgagesDRN-4577738 The complaint Mr R complains that Bank of Ireland’s (BOI) online system didn’t allow him to carry out a product switch online when it should’ve done. He feels he missed out on obtaining a more favourable rate as a result. What happened Mr R has a number of Buy-to-Let (BTL) prop... (4 pages)View decision -
Decision Reference DRN-4626884
16 Feb 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4626884 The complaint Mr A complains about the sale of a timeshare. He says that Mitsubishi HC Capital UK Plc (who I’ll call Mitsubishi) financed the purchase and that he therefore has claims against it. Mr A has brought his complaint through a representative, so references to his subm... (4 pages)View decision -
Decision Reference DRN-4336632
16 Feb 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4336632 The complaint Ms B is unhappy with how Aviva Insurance Limited has recorded a claim made under her home insurance policy. What happened The background to this complaint is well known to Ms B and Aviva and has been ongoing for a long period of time. Ms B made a claim under her h... (3 pages)View decision -
Decision Reference DRN-4627363
16 Feb 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4627363 The complaint Mr N complains that Fairmead Insurance Limited (Fairmead) declined a claim made under his landlord’s property insurance policy. Where I’ve referred to Fairmead, this also includes any actions or communication by agents acting on their behalf. What happened Mr N ow... (5 pages)View decision -
Decision Reference DRN-4622737
16 Feb 2024 Building Block Insurance PCC Ltd Not upheldInsuranceDRN-4622737 The complaint Mr A has complained about Building Block Insurance PCC Ltd. He isn’t happy that it turned down a claim under his breakdown insurance policy after his motorbike broke down. For ease of reading any reference to Building Block includes the call handlers and agents ac... (2 pages)View decision -
Decision Reference DRN-4268406
16 Feb 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4268406 The complaint Mr P complains that TSB Bank PLC (TSB) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr P was introduced to ... (3 pages)View decision
