We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4709924
3 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4709924 The complaint Mrs S complains that Barclays Bank UK PLC didn’t apply a lump sum payment into her mortgage account correctly. What happened Mrs S made a lump sum payment of £47,000 into her mortgage account in mid-February 2023. This was almost enough to repay the mortgage. Mrs ... (3 pages)View decision -
Decision Reference DRN-4705217
3 Apr 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4705217 The complaint Mr S complains that National Westminster Bank Plc (‘NatWest’) won’t refund the money he paid to a builder. What happened What Mr S says Mr S says that he has been coerced into paying a significant sum of money for work that wasn’t completed by a company I’ll refer... (4 pages)View decision -
Decision Reference DRN-4611996
3 Apr 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4611996 The complaint Mr W wants Scottish Widows Limited to refund the Annual Management Charge (AMC) because he doesn’t consider Scottish Widows has managed his pension properly. What happened Mr W has an income drawdown plan with Scottish Widows. The plan was set up in 2006 and opera... (5 pages)View decision -
Decision Reference DRN-4642425
3 Apr 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4642425 The complaint Mr S has complained that Legal and General Assurance Society Limited (L&G) declined his critical illness claim after he found out he’d had a heart attack. What happened In late 2002, Mr S bought a policy from L&G, which would provide him with just over £16... (2 pages)View decision -
Decision Reference DRN-4652963
3 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4652963 The complaint Miss W complains that Moneybarn No.1 Limited, trading as Moneybarn lent to her irresponsibly when it gave her a car finance agreement which she says she couldn’t afford. What happened Miss W took out a car finance agreement with Moneybarn for £7,790 in May 2020. ... (2 pages)View decision -
Decision Reference DRN-4425586
3 Apr 2024 Go Car Credit Limited UpheldConsumer CreditDRN-4425586 The complaint Ms W complains about a car she acquired under a hire purchase agreement with Go Car Credit Limited (“GCC”). What happened In January 2023 Ms W entered into a regulated hire purchase agreement with GCC in relation to a used car. In March, April or May 2023 (there i... (3 pages)View decision -
Decision Reference DRN-4641154
3 Apr 2024 Leeds Building Society Not upheldMortgagesDRN-4641154 The complaint Mr R’s complaint arises out of a mortgage account with Leeds Building Society (LBS). Mr R says that, after his property was taken into possession by LBS, the surveyor LBS appointed undervalued the property. Mr R also says that he was charged an excessive rate of i... (4 pages)View decision -
Decision Reference DRN-4685439
3 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4685439 The complaint Mrs R complains that Barclays Bank UK PLC trading as Barclaycard lent to her irresponsibly when it granted her two credit card accounts and increased the limits on them through the years. What happened I set out the background to this complaint and my initial find... (5 pages)View decision -
Decision Reference DRN-4634070
3 Apr 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4634070 The complaint Mr and Mrs D have complained about the way Liverpool Victoria Insurance Company Limited (LV) handled a claim under their home insurance policy. References to LV in this decision include its agents and contractor. What happened Mr and Mrs D made a claim in December... (3 pages)View decision -
Decision Reference DRN-4651108
3 Apr 2024 Guaranty Trust Bank (UK) Limited UpheldBanking and PaymentsDRN-4651108 The complaint Mr E complains that Guaranty Trust Bank (UK) Limited (“GTB”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr E has explained tha... (3 pages)View decision
