We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4523062
3 Apr 2024 Lloyds Bank PLC UpheldMortgagesDRN-4523062 The complaint Mr and Mrs C say that, because of delays by Lloyds Bank PLC in removing a legal charge from their property title, their new mortgage offer lapsed. They had to take the mortgage at a higher rate of interest and want Lloyds to compensate them for this. What happened... (3 pages)View decision -
Decision Reference DRN-4463988
3 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4463988 The complaint Mr R complains that Monzo Bank Ltd hasn’t refunded him after he fell victim to an investment scam. What happened I issued a provisional decision for Mr R’s complaint on 15 March 2024. Rather than repeat the circumstances of the complaint and my provisional finding... (6 pages)View decision -
Decision Reference DRN-3965126
3 Apr 2024 Plus500UK Ltd Not upheldInvestmentsDRN-3965126 The complaint Mr G has complained that he was unable to trade when attempting to use an app offered by Plus500UK Ltd due to an error with it, and that this caused him a financial loss. What happened On 21 July 2022 Mr G placed two trades with Plus500 on contracts for difference... (3 pages)View decision -
Decision Reference DRN-4452796
3 Apr 2024 Commsave Credit Union Limited Not upheldBanking and PaymentsDRN-4452796 The complaint Miss E is unhappy that Commsave Credit Union Limited charged annual dormancy fees to her account. What happened Miss E opened a savings account with Commsave and received £25 into the account as an opening bonus. Miss E couldn’t access her Commsave account, so did... (2 pages)View decision -
Decision Reference DRN-4663375
3 Apr 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4663375 The complaint Mr B is complaining about Zopa Bank Limited because he says it lent irresponsibly when providing him with a credit card. He says he had a gambling problem for which he’s receiving treatment and he shouldn’t have been given access to further credit. What happened O... (4 pages)View decision -
Decision Reference DRN-4610794
3 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4610794 The complaint Mr K complains that National Westminster Bank Plc declined a transaction he wanted to make and about the customer service he received. What happened The circumstances of this complaint are well known to both parties, so I won’t repeat everything in detail. Instead... (3 pages)View decision -
Decision Reference DRN-4695753
3 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4695753 The complaint Miss L complains that Barclays Bank UK PLC trading as Barclaycard recorded a default on her credit file. She says she tried to make online payments but was blocked from doing so which resulted in arrears accruing. What happened Miss L holds a credit card account w... (2 pages)View decision -
Decision Reference DRN-4407561
3 Apr 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4407561 The complaint Mr H has complained that there were delays in Barclays Bank UK Plc sending him a redemption statement for his mortgage. Mr H also says that Barclays delayed in telling him that a charge in favour of a third party (which I will call N&P) was unrelated to his Ba... (4 pages)View decision -
Decision Reference DRN-4717343
3 Apr 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4717343 The complaint Mr and Mrs S complain that National Westminster Bank Plc said Mrs S made changes to a payee which resulted in credit card payments being returned to the account. What happened Mrs S says that she made three payments on 16 September 2023 to her third party credit c... (2 pages)View decision -
Decision Reference DRN-4719119
3 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4719119 The complaint Mr and Mrs H complain that Barclays Bank UK PLC did not tell them that their mortgage payment went up. As a result their mortgage fell into arrears. What happened Mr and Mrs H have a mortgage with Barclays. In 2014 they moved abroad and obtained permission to let ... (3 pages)View decision
