We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
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Decision Reference DRN-4773899
10 Jun 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4773899 The complaint Mr K’s complaint is about the handling of a claim made under his appliance insurance policy with Domestic & General Insurance Plc. What happened Mr K holds a policy with Domestic & General which provides insurance in respect of the breakdown of his televis... (3 pages)View decision -
Decision Reference DRN-4492181
10 Jun 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4492181 The complaint Mrs F complains Zopa Bank Limited are holding her liable for a loan taken out in her name as part of a scam. Mr F, Mrs F’s husband, is representing her in this complaint. What happened Around August 2022, Mrs F fell victim to a scam. I understand that, during a pe... (3 pages)View decision -
Decision Reference DRN-4842420
10 Jun 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4842420 The complaint Mrs W is unhappy that NewDay Ltd trading as John Lewis Partnership Card declined her request for a credit limit increase and refused to tell her why. What happened In 2022 Mrs W opened a John Lewis credit card account with a credit limit of £300. Mrs W contacted N... (2 pages)View decision -
Decision Reference DRN-4830128
10 Jun 2024 The Royal Bank of Scotland Plc Not upheldConsumer CreditDRN-4830128 The complaint Mr C, through a representative, says The Royal Bank of Scotland Plc (RBS) irresponsibly lent to him. What happened In March 2023 RBS approved Mr C’s loan application. It agreed to lend him £5,000 over 12 months. The monthly repayments were £476.82 and the total re... (2 pages)View decision -
Decision Reference DRN-4836080
10 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4836080 The complaint Ms C complains that HSBC UK Bank Plc blocked her bank accounts. She is also unhappy about the service she received and wants compensation for the trouble and upset she was caused. What happened Ms C has a current account and savings accout with HSBC. Ms C used her... (4 pages)View decision -
Decision Reference DRN-4583266
10 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4583266 The complaint Mr and Mrs S complain that Nationwide Building Society blocked their joint current account without good reason and without giving them notice that it intended to do so. What happened Mr and Mrs S hold a joint current account with Nationwide. On 31 July 2023 Nation... (2 pages)View decision -
Decision Reference DRN-4783198
10 Jun 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4783198 The complaint Mr M complains that a car acquired with finance from Blue Motor Finance (“BMF”) Ltd wasn’t of satisfactory quality. What happened In November 2023 Mr M was supplied with a car and entered into a hire purchase agreement with BMF. At the point of sale, the car was a... (4 pages)View decision -
Decision Reference DRN-4803541
10 Jun 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4803541 The complaint Mr M complains that Bank of Scotland plc trading as Halifax unfairly continued to provide him with an overdraft and applied charges to this when he was in financial difficulty. He says this caused him stress and affected his health. He doesn’t accept that Halifax’... (2 pages)View decision -
Decision Reference DRN-4819612
10 Jun 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4819612 The complaint Mr M has complained, through a claims management company (“CMC”), about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’). What happened In May 2014, Mr M bought a solar p... (4 pages)View decision -
Decision Reference DRN-4545608
10 Jun 2024 Quilter Cheviot Limited Not upheldPensions and AnnuitiesDRN-4545608 The complaint Ms R has a Self-Invested Personal Pension (‘SIPP’) that she has owned from its outset. In addition, she has a SIPP she inherited from her late husband. The former will be referred to as ‘SIPP1’ and the latter as ‘SIPP2’. Her complaint against Quilter Cheviot Limit... (10 pages)View decision
