We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4675479
3 Apr 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4675479 The complaint Mrs C is unhappy that Legal and General Assurance Society Limited declined a claim made on a term assurance policy she held jointly with her husband, Mr C (‘the policy’) after he sadly died. Although Mrs C is being represented in this complaint, for ease, I’ve ref... (4 pages)View decision -
Decision Reference DRN-4662003
3 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4662003 The complaint Mr D complains that Advantage Insurance Company Limited has failed to arrange a phone call to discuss a claim under his motor insurance policy. Where I refer to Advantage, this includes the actions of its agents and claims handlers for which it takes responsibilit... (2 pages)View decision -
Decision Reference DRN-4675311
3 Apr 2024 Astrenska Insurance Limited Not upheldInsuranceDRN-4675311 The complaint Miss S is unhappy Astrenska Insurance Limited turned down a claim she made on her mobile phone insurance policy. What happened In May 2023 Miss S called Astrenska to make a claim on her policy as her iPhone 14 had been stolen. She said that happened when she was t... (2 pages)View decision -
Decision Reference DRN-4662889
3 Apr 2024 Soteria Insurance Limited Not upheldInsuranceDRN-4662889 The complaint Mr M is unhappy with how Soteria Insurance Limited handled a claim he made on his legal expense insurance policy following the outcome of a previous complaint to our service. What happened Mr M made a medical negligence claim which settled in April 2020. He subseq... (3 pages)View decision -
Decision Reference DRN-4656684
3 Apr 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4656684 The complaint Mr S complains that British Gas Insurance Limited has failed to adequately service his boiler each year under his HomeCare Insurance policy. What happened Since 2017, Mr S has paid for a HomeCare insurance policy with British Gas for a property he lets out. A bene... (2 pages)View decision -
Decision Reference DRN-4693275
3 Apr 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4693275 Complaint Miss W has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. She says that she couldn’t afford the monthly repayments and so shouldn’t have been provided with her loan. Background L2G provided Miss W with a loan for £700 in January 202... (4 pages)View decision -
Decision Reference DRN-4715927
3 Apr 2024 Lendable Ltd Not upheldBanking and PaymentsDRN-4715927 Complaint Mrs P has complained about a credit card Lendable Ltd (trading as “Zable”) provided to her. She says the credit card was irresponsibly provided to her as it was unaffordable. Background Zable provided Mrs P with a credit card with an initial limit of £800 in January 2... (3 pages)View decision -
Decision Reference DRN-4698532
3 Apr 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4698532 Complaint Mr Q has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr Q with a loan of £1,000.00 in February 2022. This loan had an APR of 355.4% and a 104-week term. This all meant the total amount repayable of £3,232.... (4 pages)View decision -
Decision Reference DRN-4593479
3 Apr 2024 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-4593479 The complaint Mr and Mrs R are unhappy with what The National Farmers' Union Mutual Insurance Society Limited (NFU) did after they made a claim on the legal expenses section of their Home and Lifestyle Insurance policy. Although the complaint is from Mr and Mrs R, as the s... (3 pages)View decision -
Decision Reference DRN-4689210
3 Apr 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4689210 Complaint Miss G has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss G with a loan for £1,000.00 in September 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £3... (4 pages)View decision
