We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN-4685275
3 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4685275 Complaint Mrs I complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her and so should never have been provided. Background In February 2019, Moneybarn provided Mrs I with fin... (3 pages)View decision -
Decision Reference DRN-4428054
2 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4428054 The complaint Mr G complains that HSBC UK Bank Plc didn’t do enough to protect him from the financial harm caused by a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events h... (5 pages)View decision -
Decision Reference DRN-4390076
2 Apr 2024 James Hay Administration Company Ltd Not upheldPensions and AnnuitiesDRN-4390076 The complaint Mr B complains, with the help of a representative, that James Hay Administration Company Ltd (James Hay) failed to undertake sufficient due diligence in relation to the Elysian Fuels investment, didn’t follow its own internal protocols and as a result he has suffe... (7 pages)View decision -
Decision Reference DRN-4600902
2 Apr 2024 Broker Experts Limited Not upheldInsuranceDRN-4600902 The complaint Mr G complains that Broker Experts Limited mishandled his commercial vehicle insurance policy. What happened Mr G had a van. On 28 July 2023, he went online and through Broker Experts (an insurance intermediary) he bought a van policy. That was to cover him as pol... (5 pages)View decision -
Decision Reference DRN-4679350
2 Apr 2024 United Kash Limited Not upheldConsumer CreditDRN-4679350 The complaint Mr G complains that United Kash Limited (“UKL”) declined his offer of payment and attempted to pressure him into an unaffordable payment plan. He’s also unhappy because his credit score has been affected. What happened Mr G took out a loan with a third party compa... (3 pages)View decision -
Decision Reference DRN-4505944
2 Apr 2024 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4505944 The complaint Mr D complains about the outcome of the review carried out by Lighthouse Advisory Services Limited (“Lighthouse”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll refer ... (9 pages)View decision -
Decision Reference DRN-3091251
2 Apr 2024 Wilfred T. Fry (Personal Financial Planning) Limited Not upheldInvestmentsDRN-3091251 The complaint Mr J complains that Wilfred T Fry (Personal Financial Planning) Limited (Fry) failed in its duty of care because it didn’t tell him to sell some or all of his investment in the Woodford Equity Income Fund (WEIF) ahead of it being suspended and later closed. Mr J s... (4 pages)View decision -
Decision Reference DRN-4705151
2 Apr 2024 Prudential International Assurance Plc UpheldPensions and AnnuitiesDRN-4705151 The complaint Mr M has complained about the service and delays he received from Prudential International Assurance Plc (‘Prudential’) when setting up his pension investment. Mr M has stated that the provision of incorrect information and delays led to monies not being invested ... (6 pages)View decision -
Decision Reference DRN-4673698
2 Apr 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4673698 The complaint Mr K complains that Loans 2 Go Limited was irresponsible in its lending to him. What happened Mr K was provided with two loans from Loans 2 Go. The first in May 2019 for £750 (Loan 1) and the second in November 2023 for £2,000 (Loan 2). He says that at the time of... (3 pages)View decision -
Decision Reference DRN-4652405
2 Apr 2024 Admiral Financial Services Limited UpheldConsumer CreditDRN-4652405 The complaint Mrs P is complaining about Admiral Financial Services Limited trading as Admiral Money because she says it lent to her irresponsibly by providing a loan she couldn’t afford to repay. What happened In March 2022, Admiral Money gave Mrs P a loan of £12,500 for a ter... (4 pages)View decision