We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
-
Decision Reference DRN-4741093
2 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4741093 The complaint Miss E complains that Monzo Bank Ltd won’t reimburse her the money she transferred to a fraudster. Miss E is professionally represented in bringing her complaint to our service, but for ease of reading I’ll refer to all submissions as made by Miss E directly. What... (4 pages)View decision -
Decision Reference DRN-4777202
2 May 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4777202 The complaint Ms J complains about the repairs carried out by Acromas Insurance Company Limited’s contractor under a buildings insurance claim. What happened Ms J holds buildings insurance cover with Acromas. In late 2021 she made a claim as there was a leak in her bathroom (ca... (4 pages)View decision -
Decision Reference DRN-4777311
2 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4777311 The complaint Miss D complains about Advantage Insurance Company Limited’s (Advantage) handling of a claim made under her car insurance policy. What happened Miss D had a car insurance policy with Advantage. In January 2023 Miss D’s car was broken into, damage was caused, and t... (5 pages)View decision -
Decision Reference DRN-4738679
2 May 2024 One Insurance Limited Not upheldInsuranceDRN-4738679 The complaint Miss K is unhappy with the service provided by One Insurance Limited (One Insurance) after it dealt with a claim for her under her motor breakdown policy. What happened Following breakdown of her car, Miss K contacted One Insurance to arrange for help in recoverin... (2 pages)View decision -
Decision Reference DRN-4742866
2 May 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4742866 The complaint Mr B is unhappy that a car supplied to him under a conditional sale agreement with Santander Consumer (UK) Plc trading as Santander Consumer Finance was of an unsatisfactory quality. What happened In November 2021, Mr B was supplied with a used car through a condi... (4 pages)View decision -
Decision Reference DRN-4619686
2 May 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4619686 The complaint Mr D complains that the amount he is being asked to pay by Loans 2 Go Limited (“Loans 2 Go”) on a loan that has been defaulted, is too high. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’l... (2 pages)View decision -
Decision Reference DRN-4772064
2 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4772064 The complaint Miss N complains that NewDay Ltd passed her account to a collection agency after she notified it of financial difficulties. What happened Miss N held an account with NewDay. On 12 April 2023 Miss N requested breathing space and to set up a payment plan on her acco... (4 pages)View decision -
Decision Reference DRN-4603382
2 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4603382 The complaint Mr B complains that National Westminster Bank Plc provided him with a cheque that was not completed properly and that it delayed in paying him the balance of his funds after transferring funds to a new ISA. What happened In July 2023 Mr B opened a Fixed Rate ISA w... (2 pages)View decision -
Decision Reference DRN-4677936
2 May 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4677936 The complaint Mr M is unhappy with the decision made by Tesco Underwriting Limited (TU Limited) following a claim made under his car insurance policy. TU Limited is the underwriter of this policy. Part of this complaint concerns the actions of the agents involved in the claim. ... (3 pages)View decision -
Decision Reference DRN-4619301
2 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4619301 The complaint Mr M says Nationwide Building Society mis-handled the administration of his credit card account which caused him distress and inconvenience. What happened Briefly, Mr M contacted Nationwide in April 2023 after noticing a transaction he’d made on his account wasn’t... (3 pages)View decision
