We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4743706
1 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4743706 The complaint Mr A complains that Lloyds Bank PLC Ltd won’t refund money he lost when he was a victim of a crypto scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. After following a social media in... (3 pages)View decision -
Decision Reference DRN-4693750
1 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4693750 The complaint Mr P complains that Wise Payments Limited (“Wise”) have failed to refund the money he lost as part of an investment scam. Mr P has a representative but for ease of reading I will mainly just refer to Mr P. What happened The details of this complaint are well known... (3 pages)View decision -
Decision Reference DRN-4635237
1 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4635237 The complaint Miss E complains that Lloyds Bank Plc won’t refund money she lost when she was a victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2023 Miss E fell vi... (6 pages)View decision -
Decision Reference DRN-4706267
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706267 The complaint 1. Mr L’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr L invested in the WEIF through his HL accounts around the time it launched in 2014,and held... (41 pages)View decision -
Decision Reference DRN-4720048
1 May 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4720048 The complaint Miss R complains that Vanquis Bank Limited was irresponsible in its lending to her. She wants all interest and charges applied to her account refunded along with compensatory interest. She also wants compensation for the way her complaint has been handled and the ... (3 pages)View decision -
Decision Reference DRN-4633295
1 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4633295 The complaint Mr and Mrs M complain that HSBC UK Bank Plc unreasonably removed their overdraft facility. What happened Mr M says HSBC told him in October 2023 it was removing the account overdraft facility. He says that caused concern that he had been the victim of fraud. Mr M ... (2 pages)View decision -
Decision Reference DRN-4696337
1 May 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4696337 The complaint Mr C complains that Barclays Bank UK PLC lent to him irresponsibly. What happened Mr C has had several loans with Barclays over the years and complains that those listed below were lent to him irresponsibly. Date opened Amount Term Monthly repayment Date repaid Lo... (4 pages)View decision -
Decision Reference DRN-4769192
1 May 2024 Experian Limited UpheldConsumer CreditDRN-4769192 The complaint Ms M complains about being overcharged for a subscription by Experian Limited. Ms M also complains that she was unfairly declined for a bank account due to errors with her Experian credit file. What happened The background to this complaint and my initial conclusi... (3 pages)View decision -
Decision Reference DRN-4708219
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4708219 The complaint 1. Mr G’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr G invested in the WEIF through his HL account when it launched in 2014, and ... (44 pages)View decision -
Decision Reference DRN-4607576
1 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4607576 The complaint Mr R, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision
