We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4706387
25 Mar 2024 QIC Europe Ltd UpheldInsuranceDRN-4706387 The complaint F has complained about the delay on the part of QIC Europe Ltd in settling a claim for damage to a vehicle insured under its Motor Trade Road Risks insurance policy. QIC is the underwriter (insurer) of this policy. Much of this complaint concerns the actions of it... (3 pages)View decision -
Decision Reference DRN-4667596
25 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4667596 The complaint Mr C complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr C has a representative but for ease of reading I will mainly just refer to Mr C. What happened The details of this complaint are well known to bot... (3 pages)View decision -
Decision Reference DRN-4705469
25 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4705469 The complaint Mrs A complains U K Insurance Limited trading as Privilege Motor Insurance (“UKI”) unfairly cancelled her motor insurance policy and didn’t provide her with adequate notice it was doing so. What happened Ms A took out a policy with UKI in July 2023. She explained ... (3 pages)View decision -
Decision Reference DRN-4588119
25 Mar 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4588119 The complaint Mr O complains about the quality of a car he has been financing through an agreement with Advantage Finance Ltd (who I’ll call Advantage). What happened Mr O took receipt of a used car in April 2021. The car was about four and a half years old and had already comp... (3 pages)View decision -
Decision Reference DRN-4678512
25 Mar 2024 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-4678512 The complaint Miss D and Mr D complain that Bank of Ireland (UK) Plc trading as the Post Office repeatedly sent correspondence to Mr D’s former address despite assuring Miss D that its system would be changed so that all correspondence would go to Miss D’s address. Whilst they ... (3 pages)View decision -
Decision Reference DRN-4563973
25 Mar 2024 Bank of Scotland Plc UpheldMortgagesDRN-4563973 The complaint Mr and Mrs J complain that Bank of Scotland plc trading as Halifax recalculated the repayments on their fixed rate mortgages. What happened In August 2021, a mortgage broker recommended that Mr and Mrs J should take a mortgage with Halifax. The mortgage had a fixe... (5 pages)View decision -
Decision Reference DRN-4702571
25 Mar 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4702571 Complaint Miss A has complained that J D Williams & Company Limited (“J D Williams”) irresponsibly provided her with a catalogue shopping account which it then increased her credit limit on when she had only made minimum repayments. Background This complaint is about a cata... (4 pages)View decision -
Decision Reference DRN-4670449
25 Mar 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4670449 The complaint Mr P complains about Royal & Sun Alliance Insurance Limited’s (“RSA”) liability decision when handling his claim under his car insurance policy. He also complains about their decision not to take action against an unregulated company he says was involved in th... (5 pages)View decision -
Decision Reference DRN-4666190
25 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4666190 The complaint Mr K complains delays from Barclays Bank UK PLC stopped him investing. What happened Mr K had a bond with Barclays, and it was due to mature. Mr K didn’t get any paperwork about the maturity, and Barclays reinvested the proceeds into a new bond. Mr K contacted Bar... (7 pages)View decision -
Decision Reference DRN-4461277
25 Mar 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4461277 The complaint Mr D complains about his Direct Saver account from National Savings and Investments (NSI). What happened In July 2022, Mr D’s parents decided to gift to him £400,000. Mr D opened a Direct Saver account (DS) with NSI. Between 1 August 2022 and 30 August 2022, £400,... (4 pages)View decision
