We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4169691
7 Feb 2024 IG Index Limited Not upheldInvestmentsDRN-4169691 The complaint Mr P complains that IG Index Limited trading as IG allowed him to open a spread-betting account despite him asking it to prevent him from doing so some years before. He says he suffered financial losses as a result. What happened Mr P has had a spread-betting acco... (4 pages)View decision -
Decision Reference DRN-4468874
7 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4468874 The complaint Mr N complains that Lloyds Bank plc won’t refund to him the money that he paid for a holiday club membership. He’s being represented in his complaint by a claims management company. What happened Mr N’s representative says that: Mr N and his wife had been members ... (3 pages)View decision -
Decision Reference DRN-4394096
7 Feb 2024 Select Contracts Uk Limited Not upheldConsumer CreditDRN-4394096 The complaint Mr B has complained that Select Contracts UK Limited trading as Select Car Leasing (“Select”) mis-brokered a hire agreement he entered into when acquiring a car. What happened The circumstances of the complaint are well known, so I’m not going to go over everythin... (3 pages)View decision -
Decision Reference DRN-4507473
7 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4507473 The complaint Mr N, helped by a family representative, complained because Nationwide Building Society refused to refund him for payments which he said he didn’t make. What happened There were multiple transactions on Mr N’s Nationwide account on 5 May 2023. At the start of the ... (4 pages)View decision -
Decision Reference DRN-4594224
7 Feb 2024 Automobile Association Insurance Services Limited Not upheldInsuranceDRN-4594224 The complaint Mr W complains about Automobile Association Insurance Services Limited (“AAIS”) and their failure to inform him that his policy had been activated to provide him with cover if his car broke down. What happened The circumstances of the claim and complaint are well ... (3 pages)View decision -
Decision Reference DRN-4574888
7 Feb 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4574888 The complaint Mrs R complains that Great Lakes Insurance SE turned down a cancellation claim she made on an annual travel insurance policy. All references to Great Lakes include the actions of the agents acting on its behalf. What happened In October 2021, Mrs R took out an ann... (3 pages)View decision -
Decision Reference DRN-4595870
7 Feb 2024 Spread Co Limited UpheldInvestmentsDRN-4595870 The complaint Mr C complains about the price he was given on certain Contract for Differences (CFD) trades which Spread Co Limited closed. He believes he wasn’t given the right price and this caused him a financial loss. What happened On 26 January 2022 Mr C had some open CFDs... (9 pages)View decision -
Decision Reference DRN-4565769
7 Feb 2024 PDL Finance Limited Not upheldConsumer CreditDRN-4565769 The complaint Miss F complains PDL Finance Limited trading as Mr Lender (“Mr Lender”) gave her loans she couldn’t afford to repay. She also says these loans ought to not have been granted because at the time she was in an Individual Voluntary Arrangement (IVA). What happened A ... (4 pages)View decision -
Decision Reference DRN-4417263
7 Feb 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4417263 The complaint Miss R and her son Mr M complain that Liverpool Victoria Insurance Company Limited (“LV”) mishandled a motor insurance policy. What happened In mid-August 2022, Miss R took out a motor insurance policy with LV for the year from about 20 August 2022. It covered her... (4 pages)View decision -
Decision Reference DRN-4329185
7 Feb 2024 Coventry Building Society UpheldMortgagesDRN-4329185 The complaint Mr M complains that Coventry Building Society (CBS) caused delays during his applications for a product transfer, further advance, and the removal of the joint borrower from his mortgage. What happened Mr M had a joint CBS mortgage with his ex-wife with an interes... (4 pages)View decision
