We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4703968
14 May 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4703968 The complaint Mr T complains National Savings and Investments (NS&I) provided poor customer service when he attempted to withdraw funds from his premium bond account. What happened Mr T says in late July 2023 he contacted NS&I to enquire about transferring funds from hi... (3 pages)View decision -
Decision Reference DRN-4727959
14 May 2024 OPUS Independent Financial Planning Limited Not upheldPensions and AnnuitiesDRN-4727959 The complaint Mr R is unhappy with the time it took to complete a transfer following a recommendation from Opus Independent Financial Planning Limited (Opus) that Mr R transfer his pension fund. I understand that Mr R’s wife was in a similar position and the correspondence I’ve... (4 pages)View decision -
Decision Reference DRN-4782302
14 May 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4782302 The complaint Mrs B’s complaint is about the service provided by British Gas Insurance Limited in relation to a boiler insurance policy. What happened Mrs B had a boiler insurance policy with British Gas, which included an annual service of her boiler. British Gas serviced the ... (10 pages)View decision -
Decision Reference DRN-4418475
14 May 2024 Tier One Capital Wealth Management Limited Not upheldPensions and AnnuitiesDRN-4418475 The complaint Mrs L has complained that Tier One Capital Wealth Management Limited (TOCWM) (formerly Carrick Financial Management Limited but referred to as TOCWM throughout) failed to provide her with suitable advice and/or sufficient information to enable her to make a fully ... (4 pages)View decision -
Decision Reference DRN-4567094
14 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4567094 The complaint Mrs M on behalf of herself and Miss M complain about the service received from Nationwide Building Society (“Nationwide”) when Mrs M was trying to switch bank accounts to obtain an incentive payment. What happened Mrs M wished to switch three accounts including he... (2 pages)View decision -
Decision Reference DRN-4454237
14 May 2024 Charles Street Securities Europe LLP Not upheldInvestmentsDRN-4454237 The complaint Ms W, Mr M, Mr F, and an Independent Financial Adviser (‘IFA’) as executors complain on behalf of the estate of Mr B about Charles Street Securities Europe LLP (‘CSS’). In summary, they say: Mr B was mis-sold investments. He had insufficient investment knowledge... (7 pages)View decision -
Decision Reference DRN-4564300
14 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4564300 The complaint Mr and Mrs R complain about the service received from Santander UK Plc (“Santander”) when they tried to make a large payment by cheque from their account. In particular they are unhappy that Santander cancelled the cheque before contacting them and conducting its ... (3 pages)View decision -
Decision Reference DRN-4774669
14 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4774669 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclaycard have not taken his circumstances into account, and they’ve registered adverse information with the Credit Reference Agencies (CRA’s). What happened Mr M says he was admitted to a hospital, and due to ... (2 pages)View decision -
Decision Reference DRN-4555623
14 May 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4555623 The complaint Mr F complains about the charges Mitsubishi HC Capital UK Plc, trading as Novuna Vehicle Solutions (“Novuna”), applied when he returned a car after he voluntarily terminated a hire purchase agreement. What happened Mr F entered into a hire agreement with Novuna; t... (3 pages)View decision -
Decision Reference DRN-4716398
14 May 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4716398 The complaint Mr M complains Tesco Underwriting Limited (Tesco) did not complete satisfactory repairs to his car after he made a claim on his motor insurance policy. There are several parties and representatives of Tesco involved throughout the complaint but for the purposes of... (3 pages)View decision
