We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4771990
14 May 2024 Monzo Bank Ltd Not upheldConsumer CreditDRN-4771990 Complaint Mr S has complained about a personal loan Monzo Bank Limited (“Monzo”) provided to him. He’s effectively said that the loan was unaffordable for him and so it should never have been provided in the first place. Background Mr S also complained about an overdraft which ... (3 pages)View decision -
Decision Reference DRN-4795643
14 May 2024 New Wave Capital Limited UpheldBanking and PaymentsDRN-4795643 The complaint Mr B complains about the actions of New Wave Capital Limited (trading as Capital on Tap) which have meant that he is being pursued for a debt owed by his company. What happened Mr B told us: His limited company which I’ll call ‘S’ took out a credit facility with ... (4 pages)View decision -
Decision Reference DRN-4736303
13 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4736303 The complaint Miss E and Miss M complain that AXA Insurance UK Plc (“AXA”) provided poor service and made unfair decisions in relation to a claim after their garden wall collapsed. Any reference to AXA in this decision includes its appointed agents. What happened The circumstan... (3 pages)View decision -
Decision Reference DRN-4697569
13 May 2024 esure Insurance Limited Not upheldInsuranceDRN-4697569 The complaint Miss Y complains esure Insurance Limited (esure) unfairly cancelled her motor insurance policy without giving her any notification about the cancellation. She further complains about the service she received. esure are the underwriters of this policy i.e. the insu... (3 pages)View decision -
Decision Reference DRN-4710661
13 May 2024 St James's Place UK plc UpheldPensions and AnnuitiesDRN-4710661 The complaint Mr P complains about St James’s Place’s (SJP) actions – which caused him significant stress and inconvenience – when his personal pension was erroneously transferred to a new provider. He says he had to spend a lot of time contacting SJP over several weeks trying ... (3 pages)View decision -
Decision Reference DRN-4471816
13 May 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4471816 The complaint Mrs S complains that a car acquired with finance from Zopa Bank Limited (“Zopa”) wasn’t of satisfactory quality. What happened In January 2023 Mrs S was supplied with a car and entered into a hire purchase agreement with Zopa. At the point of supply the car was ar... (3 pages)View decision -
Decision Reference DRN-4792397
13 May 2024 U K Insurance Limited UpheldInsuranceDRN-4792397 The complaint Mr and Mrs S complain that U K Insurance Limited (UKI) declined their travel insurance claim. My references to UKI include its claim handling agent. What happened Mr and Mrs S have travel insurance through a bank account, the insurer is UKI. They had been due to f... (4 pages)View decision -
Decision Reference DRN-4750867
13 May 2024 Everyday Lending Limited UpheldConsumer CreditDRN-4750867 The complaint Mr G is complaining about Everyday Lending Limited trading as Everyday Loans because he says it lent irresponsibly by giving him loans he couldn’t afford. What happened Mr G took three loans with Everyday Loans in January 2020, September 2020 and December 2021. Ea... (4 pages)View decision -
Decision Reference DRN-4467338
13 May 2024 LeasePlan UK Limited UpheldConsumer CreditDRN-4467338 The complaint Mrs B complains about end of contract charges when her agreement with LeasePlan UK Limited ended. What happened In April 2019 Mrs B was supplied with a car under a hire agreement with LeasePlan. In May 2023 at the end of the agreement, the car was collected and in... (3 pages)View decision -
Decision Reference DRN-4795381
13 May 2024 TIDE PLATFORM LTD Not upheldBanking and PaymentsDRN-4795381 The complaint S is a company and has been represented in this complaint by its director and shareholder, Ms B. S complains that Tide Platform Ltd blocked its account for some two months, without good reason. What happened Ms B has explained that she took a decision to start a b... (2 pages)View decision
