We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4597373
6 Feb 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4597373 The complaint Mr A says American Express Services Europe Limited (AESEL) treated him unfairly in relation to his credit card account. What happened Essentially, Mr A asked AESEL to transfer a £15 credit on his account to another account. The transfer was unsuccessful and Mr A s... (3 pages)View decision -
Decision Reference DRN-4428808
6 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4428808 The complaint Mr D complains about Monzo Bank Ltd’s handling of his chargeback dispute about the non- delivery of his purchase of a pair of running shoes. What happened In September 2022 Mr D purchased some running shoes online, and paid £72.57 for them with his Monzo Bank debi... (3 pages)View decision -
Decision Reference DRN-4591852
6 Feb 2024 Vodafone Limited UpheldConsumer CreditDRN-4591852 The complaint Mr S has complained about the quality of a phone he bought using a fixed sum loan agreement with Vodafone Limited. What happened The circumstances of the complaint are well known so I’m not going to go over everything again in detail. But, in summary, in July 2022... (4 pages)View decision -
Decision Reference DRN-4215248
6 Feb 2024 Charter Court Financial Services Limited Not upheldInvestmentsDRN-4215248 The complaint Mr B complains that Charter Court Financial Services Limited trading as Charter Savings Bank (‘Charter’) failed to make clear that the fixed-rate bond account he opened had no cooling off period. He wants to cancel the account. What happened Mr B opened a two-year... (4 pages)View decision -
Decision Reference DRN-4463997
6 Feb 2024 East End Fair Finance Limited Not upheldConsumer CreditDRN-4463997 The complaint Miss N says East End Fair Finance Limited, trading as Fair Finance, irresponsibly lent to her. What happened Miss N took out a 12-month loan for £800 on 27 February 2023. The monthly repayments were £105.14. Miss N cancelled her direct debit on 22 March 2023 and o... (2 pages)View decision -
Decision Reference DRN-4589520
6 Feb 2024 Paysafe Financial Services Limited UpheldBanking and PaymentsDRN-4589520 The complaint Mr E complains that Paysafe Financial Services Limited trading as Neteller, blocked his account and returned funds to source. He would like his money back and compensation. What happened The facts which led to Mr E bringing his complaint to our service are well kn... (4 pages)View decision -
Decision Reference DRN-4536242
6 Feb 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4536242 The complaint Mrs Y complains TSB Bank PLC (“TSB”) has refused to refund her for transactions on her account she says she didn’t authorise. What happened Mrs Y says she didn’t authorise two payments from her account totalling £84.16 and she doesn’t recognise the company that de... (2 pages)View decision -
Decision Reference DRN-4605035
6 Feb 2024 Blackthorn Finance Ltd Not upheldBanking and PaymentsDRN-4605035 The complaint G, a company, complains that Blackthorn Finance Ltd gave notice that it was closing its account and that it has not returned funds held to its credit. What happened Blackthorn is a payment service provider. G is a company registered outside the UK, dealing in comp... (2 pages)View decision -
Decision Reference DRN-4538441
6 Feb 2024 TIDE PLATFORM LTD Not upheldBanking and PaymentsDRN-4538441 The complaint Mr B complains Tide Platform Ltd (“Tide”) has refused to refund him for transactions on his account he says he didn’t make. What happened Mr B says he was abroad on holiday in September 2023 when his drink was spiked on a night out. He says several transactions we... (2 pages)View decision -
Decision Reference DRN-4604775
6 Feb 2024 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4604775 The complaint Mr C complains that Creation Financial Services Limited (Creation) lent to him irresponsibly. What happened Mr C applied for a credit card from Creation in February 2020 and it was agreed with a limit of £7,500. In July 2021, Creation increased the limit to £9,000... (5 pages)View decision
