We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
-
Decision Reference DRN-5391017
17 Mar 2025 EQUINE AND LIVESTOCK INSURANCE COMPANY LIMITED (THE) UpheldInsuranceDRN-5391017 The complaint Miss H complains that when she claimed on her pet insurance policy, EQUINE AND LIVESTOCK INSURANCE COMPANY LIMITED (THE) (“ELICO”) trading as The Insurance Emporium added two exclusions to the policy, and made a deduction in respect of the payment for a consult... (3 pages)View decision -
Decision Reference DRN-5400284
17 Mar 2025 First Central Underwriting Limited Not upheldInsuranceDRN-5400284 The complaint Mr G complains about the premium set by First Central Underwriting Limited (‘First Central’) to renew his car insurance policy. What happened Mr G held car insurance provided by First Central. In July 2024 he was invited to renew his policy, with an increased ... (3 pages)View decision -
Decision Reference DRN-5242343
17 Mar 2025 Allegiant Finance Services Limited Not upheldClaims ManagementDRN-5242343 The complaint Mr S complains about Allegiant Finance Services Limited (“AFS”) and the success fees they have invoiced him for following a successful claim against lender A. What happened The claim and complaint circumstances are well known to both parties. So, I don’t intend... (3 pages)View decision -
Decision Reference DRN-5379428
17 Mar 2025 U K Insurance Limited Not upheldInsuranceDRN-5379428 The complaint Mr A, and his daughter Miss A, have complained about the way U K Insurance Limited (UKI) has handled a claim made on a travel insurance policy. As it is Mr A leading on the complaint, I will mostly just be referring to him in this decision. What happened Mr A... (3 pages)View decision -
Decision Reference DRN-5387972
17 Mar 2025 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-5387972 The complaint Mrs D complains that Link Financial Outsourcing Limited (Link) has failed to provide her any conclusive evidence the debt they are pursuing her for exists. What happened I issued my provision findings on 10 March 2025 (below): The account in question here is a ... (4 pages)View decision -
Decision Reference DRN-5183682
17 Mar 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5183682 The complaint Miss D has complained that Nationwide Building Society was irresponsible when it offered her a credit card account. To settle the complaint Miss D would like Nationwide to refund interest and fees charged on the account, freeze interest going forward and to rem... (2 pages)View decision -
Decision Reference DRN-4929388
17 Mar 2025 Yorkshire Building Society UpheldBanking and PaymentsDRN-4929388 The complaint Mrs H complains that Yorkshire Building Society (‘YBS’) won’t refund the money she lost after falling victim to a scam. What happened In September 2023, Mrs H was looking to buy a car. She found a suitable car on a social media site and contacted the seller. M... (4 pages)View decision -
Decision Reference DRN-5363867
17 Mar 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5363867 The complaint Mr L complained about Admiral Insurance (Gibraltar) Limited. He isn’t happy about the way it settled liability following a claim under his motor insurance policy. What happened Mr L was involved in an accident with another car. He was turning right from a junct... (2 pages)View decision -
Decision Reference DRN-5325107
17 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5325107 Complaint Miss W has complained that Barclays Bank UK PLC (trading as “Barclaycard”) irresponsibly provided a credit card to her. She says that she already had significant debts and that being provided with this card caused her difficulty going forward because of the impact ... (5 pages)View decision -
Decision Reference DRN-5364831
17 Mar 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5364831 Complaint Ms A has essentially complained that National Westminster Bank Plc (“NatWest”) unfairly continued applying charges to her overdraft even when it was clear that she was in financial difficulty and failing to see a credit balance for an extended period. Background O... (4 pages)View decision
