We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
-
Decision Reference DRN-4595986
6 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4595986 The complaint Mrs and Mr B complain that HSBC UK Bank Plc are not resolving their problems with their verification process declining online purchases. What happened Mr B says that due to his disabilities, as he is virtually bedbound, has limited mobility and he requires assista... (6 pages)View decision -
Decision Reference DRN-4601792
6 Feb 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4601792 The complaint Mr S is a sole trader. He complains that Watford Insurance Company Europe Limited (Watford) undervalued his van when he claimed on his commercial vehicle insurance policy. What happened Mr S took out a commercial vehicle insurance policy for his van. Following an ... (3 pages)View decision -
Decision Reference DRN-4493172
6 Feb 2024 National House-Building Council Not upheldInsuranceDRN-4493172 The complaint Mr and Mrs S complain about the way National House-Building Council (“NHBC”) has handled a claim they made on their policy for a defective tanking system. What happened Mr and Mrs S purchased a home in 2017. it came with an NHBC warranty, which had started in 2012... (3 pages)View decision -
Decision Reference DRN-4574804
6 Feb 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4574804 The complaint Mrs M is unhappy with the replacement carpet that was fitted by Royal & Sun Alliance Insurance Limited trading as More Th>n (RSA) in settlement of a claim under her home contents insurance policy. References to RSA include its agent. What happened In Janua... (2 pages)View decision -
Decision Reference DRN-4399765
6 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4399765 The complaint Mr S complains that Barclays Bank UK PLC conducted searches which appeared on his file, with CIFAS. He also complains that Barclays incorrectly told him it was reviewing his account and his account had been closed. He says this caused him trouble and upset. What h... (3 pages)View decision -
Decision Reference DRN-4580088
6 Feb 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4580088 The complaint Mr M complains PrePay Technologies Limited charged him inactivity fees. What happened Mr M took out a reloadable electronic money card, called Cash Passport. Mr M used the card, and the last transaction was in February 2018. In or around April 2022 Mr M found the ... (3 pages)View decision -
Decision Reference DRN-4501276
6 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4501276 The complaint Miss T complains about the service she received from Lloyds Bank PLC when she instructed it to send an international money transfer. What happened On 3 August 2023, Miss T instructed Lloyds to send an international money transfer to pay for stock she’d ordered fr... (3 pages)View decision -
Decision Reference DRN-4591726
6 Feb 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4591726 The complaint Mr S complains The Co-operative Bank Plc blocked and then closed his account without providing a proper explanation. He is also unhappy that Co-op asked him questions about how he was using his account. What happened Mr S had a current account with Co-op. Mr S has... (3 pages)View decision -
Decision Reference DRN-4332286
6 Feb 2024 Oakwood Homeloans Limited Not upheldMortgagesDRN-4332286 The complaint Mr W has complained about the interest rate he has been charged on a mortgage he holds with Oakwood Homeloans Limited. What happened Mr W took out this mortgage in November 2005 with a lender I’ll refer to as K. The mortgage offer provided the following informatio... (10 pages)View decision -
Decision Reference DRN-4584014
6 Feb 2024 BUPA Insurance Limited Not upheldInsuranceDRN-4584014 The complaint Mr V has complained that BUPA Insurance Limited declined to settle a dental claim in full. What happened The background to this complaint is well known to the parties so I won’t repeat it in detail here. In summary Mr V’s young son had to undergo a dental extracti... (2 pages)View decision
