We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
-
Decision Reference DRN-4807748
22 May 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4807748 The complaint Ms M complains that Fortegra Europe Insurance Company Ltd (Fortegra) offered her an unfair settlement to her caravan insurance claim. What happened In June 2023, Ms M’s caravan was unfortunately stolen. After accepting the claim, Fortegra declared the caravan a to... (4 pages)View decision -
Decision Reference DRN-3953140
22 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3953140 The complaint Mrs S has complained about the way Creation Consumer Finance Ltd (‘Creation’) responded to claims she’d made under section 75 (‘s.75’) of the Consumer Credit Act 1974 (‘the CCA’), and an alleged unfair relationship taking into account section 140A (‘s.140A’) of th... (5 pages)View decision -
Decision Reference DRN-4551743
22 May 2024 Zenauto Limited Not upheldConsumer CreditDRN-4551743 The complaint Mrs C complains about the charges ZenAuto Limited applied when she returned a car after the hire agreement ended. What happened Mrs C entered into a hire agreement for a vehicle with ZenAuto in July 2020; the agreement ended in July 2023 and Mrs C returned the car... (2 pages)View decision -
Decision Reference DRN-4724546
22 May 2024 Allied World Assurance Company (Europe) dac Not upheldInsuranceDRN-4724546 The complaint Mr W complains Allied World Assurance Company (Europe) dac delayed, then unfairly declined, a claim against a Residential Landlord insurance policy. Reference to Allied includes its agents. What happened The facts of this complaint are known to all parties, so I w... (3 pages)View decision -
Decision Reference DRN-4736287
22 May 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4736287 The complaint Miss K complains Sainsbury’s Bank Plc have threatened to default her credit card accounts and haven’t been supportive or helpful during her ongoing financial difficulties. What happened Miss K was provided with two credit cards by Sainsbury’s Bank. In 2022 Miss K ... (5 pages)View decision -
Decision Reference DRN-4725674
22 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4725674 The complaint Mr M complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In August 2023 Mr M acquired a vehicle financed by a conditional sale agreement from Moneybarn. Mr M was r... (3 pages)View decision -
Decision Reference DRN-4530565
22 May 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4530565 The complaint Mr B complains that the specification of a van, supplied to him through a hire purchase agreement with Volkswagen Financial Services (UK) Limited (“VWFS”), was misrepresented. What happened In September 2022 Mr B was supplied with a used van through a hire purchas... (3 pages)View decision -
Decision Reference DRN-4809798
22 May 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4809798 The complaint Mr B is unhappy with the way Liverpool Victoria Insurance Company Limited (LV) handled a claim on his motor insurance policy. What happened In October 2021, Mr B was involved in a motor accident where his car unfortunately collided with a motorcycle. He told LV it... (3 pages)View decision -
Decision Reference DRN-4718714
22 May 2024 EBS Pensions Limited UpheldPensions and AnnuitiesDRN-4718714 The complaint Mr M complains that EBS Pensions Limited trading as Embark Pensions (‘Embark’) made an administrative error when disinvesting his self-invested personal pension (‘SIPP’) and transferring it to another provider. Mr M says he suffered a financial loss as a result. W... (3 pages)View decision -
Decision Reference DRN-4463435
22 May 2024 Northern Bank Limited Not upheldBanking and PaymentsDRN-4463435 The complaint Mr B complains that Northern Bank Limited trading as Danske Bank (‘Danske’) unfairly closed his bank account. What happened Mr B had a current account provided by Danske. In April and May 2023 Danske corresponded with Mr B about him providing proof of property in ... (3 pages)View decision
