We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4811776
22 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4811776 The complaint Mr S’ complaint is about a claim he made on his Aviva Insurance Limited (‘Aviva’) musical instrument insurance policy. Mr S says he was given the wrong information about the amount the policy would pay out for instrument hire costs and that this caused him loss. W... (4 pages)View decision -
Decision Reference DRN-4658841
22 May 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4658841 The complaint The estate of Mrs H complained they lost rental income on their property ahead of sale due to delays by Aviva Insurance Limited (“Aviva”) on the progression of a claim. A representative for the estate of Mrs H dealt with this complaint, who I’ll refer to as “the R... (3 pages)View decision -
Decision Reference DRN-4723917
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723917 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mr A maintai... (8 pages)View decision -
Decision Reference DRN-4332360
22 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4332360 The complaint Mr S complains National Westminster Bank Plc unfairly removed his overdraft facility. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Mr S held a NatWest account which had an associated o... (3 pages)View decision -
Decision Reference DRN-4769016
22 May 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4769016 The complaint Mr P complains about the service provided by Tesco Underwriting Limited when responding to his home insurance claim. Tesco are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As Tesco accept they a... (3 pages)View decision -
Decision Reference DRN-4618353
22 May 2024 LeasePlan UK Limited Not upheldConsumer CreditDRN-4618353 The complaint Miss A complains about the charges LeasePlan UK Limited (“LeasePlan”) applied when she returned a car after she terminated a lease agreement. What happened Miss A entered into a lease agreement in August 2019. The agreement ended in August 2023 and Miss A returned... (4 pages)View decision -
Decision Reference DRN-4795125
22 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4795125 The complaint Mr A complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t make. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr A says his phone was stolen and was ... (3 pages)View decision -
Decision Reference DRN-4811903
22 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4811903 The complaint Mr T complains about the market value Admiral Insurance (Gibraltar) Limited (Admiral) placed on his car when settling a claim made under his car insurance. What happened Mr T had car insurance with Admiral. In October 2023, Mr T was in an accident and his car was ... (3 pages)View decision -
Decision Reference DRN-4595656
22 May 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4595656 The complaint Mr S complains that his buy to let mortgage lender Barclays Bank UK PLC caused a delay in the sale of his property. What happened Mr S had a mortgage with Barclays. He decided to sell his property. A sale was agreed and solicitors instructed. Mr S’s solicitors, wh... (3 pages)View decision -
Decision Reference DRN-4811957
22 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4811957 The complaint Miss G is complaining about Barclays Bank UK PLC trading as Barclaycard because she says it lent irresponsibly by granting a credit card she couldn’t afford. What happened Following her application, in May 2018, Miss G was given a credit card with a credit limit o... (5 pages)View decision
