We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4602780
6 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4602780 The complaint A company which I’ll call ‘P’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on P’s behalf by their director, Miss C. What happened P held a business current account with Barclays which was ope... (3 pages)View decision -
Decision Reference DRN-4599369
6 Feb 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-4599369 Complaint Mrs R has complained about a personal loan Chetwood Financial Limited (trading as “Better Borrow”) which she says was unfairly lent to her. She says the loan was never affordable given her existing debts and so she shouldn’t have been lent to. Background Better Borrow... (3 pages)View decision -
Decision Reference DRN-4536824
6 Feb 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4536824 Complaint Mr B complains that Santander Consumer (UK) Plc (trading as “Santander” Consumer Finance) unfairly entered into a conditional sale agreement with him. He’s said his affordability for the agreement was not properly considered at the time of sale. Mr B is also unhappy w... (7 pages)View decision -
Decision Reference DRN-4487700
5 Feb 2024 Northern Bank Limited Not upheldBanking and PaymentsDRN-4487700 The complaint Mr and Mrs B have complained that Northern Bank Limited trading as Danske Bank (“Danske Bank”) closed their bank account. What happened Mr and Mrs B received a letter from Danske Bank dated 28 November 2022 which explained that it had identified that they were usi... (3 pages)View decision -
Decision Reference DRN-4178687
5 Feb 2024 Elevate Portfolio Services Limited Not upheldInvestmentsDRN-4178687 The complaint Mr S complains that due to failings on Elevate Portfolio Services Limited’s part (trading as abrdn) he received incorrect information about the value of a shareholding. Mr S sold his shares based on this incorrect information. When the error came to light, shortly... (3 pages)View decision -
Decision Reference DRN-4552337
5 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4552337 The complaint Mr I has complained that Barclays Bank UK PLC registered a marker against him at CIFAS, the national fraud database. What happened In June 2023, Mr I received £1,300 from a victim of fraud. He quickly paid £90 to an account of his with another bank, and sent the r... (3 pages)View decision -
Decision Reference DRN-4501273
5 Feb 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4501273 The complaint Miss E says Scottish Widows Limited failed to communicate clearly that her pension was in a holding account and that despite her funds not being invested it continued to levy fees on her retirement provision. She says this has caused her financial detriment. What ... (3 pages)View decision -
Decision Reference DRN-4426339
5 Feb 2024 Mallard Leasing Limited UpheldConsumer CreditDRN-4426339 The complaint Mr D complains that the car he acquired financed through a hire purchase agreement with Mallard Finance Leasing Limited, trading as Mallard Finance, isn't of satisfactory quality. What happened In March 2023 Mr D acquired a car financed through a hire purchas... (4 pages)View decision -
Decision Reference DRN-4584311
5 Feb 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4584311 The complaint Mr R holds a personal pension with The Prudential Assurance Company Limited and complains that The Prudential Assurance Company Limited was unhelpful when he tried to transfer three other pensions to his personal pension, causing him delay and inconvenience. What ... (3 pages)View decision -
Decision Reference DRN-4285622
5 Feb 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4285622 The complaint Mr H complains about the quality of a car he bought using a credit card supplied by Sainsbury's Bank Plc. What happened The details of this complaint are well known to both parties, so I won't repeat them here. Instead I'll focus on giving the reaso... (3 pages)View decision
