We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366763 results
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Decision Reference DRN-4629911
22 Mar 2024 Cater Allen Limited Not upheldBanking and PaymentsDRN-4629911 The complaint C, a limited company, complains that Cater Allen Limited wouldn’t accept specific payments to its account causing financial loss. What happened The director of C explains that he needed to repay money to C by 31 October 2023. He attempted to send payments from his... (2 pages)View decision -
Decision Reference DRN-4221686
22 Mar 2024 Seven Investment Management LLP Not upheldInvestmentsDRN-4221686 The complaint Mr B complains about Seven Investment Management LLP (‘7IM’). He says that it delayed the transfer of his investment accounts to another business. This has caused him a financial loss and a considerable amount of distress and inconvenience. What happened I’ll outl... (4 pages)View decision -
Decision Reference DRN-4499396
22 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4499396 The complaint Mr A complains that Lloyds Bank PLC is keeping his money in an old dormant account. What happened Mr A found a record of an old dormant account with Lloyds using an online search tool. He provided Lloyds with this and other information that he felt showed he had f... (3 pages)View decision -
Decision Reference DRN-4338233
22 Mar 2024 Connells Limited Not upheldMortgagesDRN-4338233 The complaint Mr N’s complaint about Connells Limited (Connells) relates to the service they provided when making a mortgage application on his behalf. What happened Mr N approached Connells asking for assistance in obtaining a mortgage on a residential property he wished to bu... (4 pages)View decision -
Decision Reference DRN-4698311
22 Mar 2024 Waverton Wealth Planning LLP UpheldInvestmentsDRN-4698311 The complaint The estate of Mr M Complains about Waverton Wealth Planning LLP (Waverton). It says that Waverton didn’t have the correct authority to conduct a sale of Mr M’s portfolio on his death. If the portfolio had remained invested, it would have had a higher value when co... (4 pages)View decision -
Decision Reference DRN-4671234
22 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4671234 The complaint E, a limited company, complains that Barclays Bank UK PLC didn’t process its application for a bank account and provided it with poor customer service. What happened E applied for a bank account in February 2023. It didn’t hear further within the timescale it expe... (2 pages)View decision -
Decision Reference DRN-4664724
22 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4664724 The complaint Ms W complains that Bank of Scotland plc trading as Halifax breached her data. What happened Ms W had a joint account with her late mother. When Ms W’s mother passed away, Ms W found out that Halifax had breached her data, and she says this was shared with her sis... (2 pages)View decision -
Decision Reference DRN-4680890
22 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4680890 The complaint Miss M is complaining about Monzo Bank Ltd because it defaulted her account at a time when she was agreeing a repayment plan to pay back money she owed. She’s also dissatisfied with the service she received, particularly delays in responding to her emails. What ha... (4 pages)View decision -
Decision Reference DRN-4623051
22 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4623051 The complaint R, a limited company, complains that Lloyds Bank PLC declined its account application and wouldn’t allow an appeal. What happened R applied for a bank account in November 2023, and this was declined. R said that it was aware of adverse credit information relevant ... (2 pages)View decision -
Decision Reference DRN-4398869
22 Mar 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4398869 The complaint Mrs B complains that eToro (UK) Ltd closed her account with short notice and without providing her with an explanation. Mrs B says this led to financial losses. What happened In 2021, Mrs B opened a trading and investments account with eToro. In May 2023, eToro de... (3 pages)View decision
