We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4597085
5 Feb 2024 Vauxhall Finance plc UpheldConsumer CreditDRN-4597085 The complaint Mr P complains about the quality of a new car he acquired with finance provided by Vauxhall Finance plc (VF). What happened Mr P took out a conditional sale agreement (CSA) with VF in March 2020 to fund the purchase of a new car that cost over £16,000. He paid a d... (6 pages)View decision -
Decision Reference DRN-4601872
5 Feb 2024 Oakbrook Finance Limited UpheldConsumer CreditDRN-4601872 The complaint Miss J complains that Oakbrook Finance Limited trading as Likely Loans irresponsibly agreed loans for her. What happened Likely Loans agreed two loans for Miss J. The first was taken out in May 2021, the second in July 2022. I’ve summarised some of the information... (4 pages)View decision -
Decision Reference DRN-4543712
5 Feb 2024 Adrian Flux Insurance Services Group Not upheldInsuranceDRN-4543712 The complaint Mr S complains about cancellation of his motor insurance policy by his insurer, Adrian Flux Insurance Services Group (Adrian Flux). References to Adrian Flux in this decision include their agents. This decision relates to Adrian Flux as the broker through which Mr... (3 pages)View decision -
Decision Reference DRN-4562685
5 Feb 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4562685 The complaint Ms G is unhappy with the way Aviva Insurance Limited (AIL) handled her claim after her boiler developed problems with the pressure. What happened The background to this complaint is well-known to both parties. So, I’ve set out a summary of what I think are the key... (2 pages)View decision -
Decision Reference DRN-4503829
5 Feb 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4503829 The complaint Mr W complains about cancellation of his motor insurance policy by his insurer, Advantage Insurance Company Limited (Advantage). References to Advantage in this decision include their agents. This decision covers the complaint made by Mr W to this Service in Augus... (3 pages)View decision -
Decision Reference DRN-4537540
5 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4537540 The complaint Mr and Mrs N complain that Santander UK Plc won’t refund them after they fell victim to an email intercept scam. What happened Both parties are aware of the circumstances surrounding this complaint, so I won’t repeat them in full here. But briefly, both parties ac... (3 pages)View decision -
Decision Reference DRN-4279452
5 Feb 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4279452 The complaint Mr B complains that Loans 2 Go Limited (L2G) contacted him too often regarding arrears on his loan with it. What happened Mr B had a loan with L2G with a monthly repayment of £269. Due to a change in circumstances, he missed the payment due on 30 September 2022. M... (2 pages)View decision -
Decision Reference DRN-4602011
5 Feb 2024 Topaz Finance Limited Not upheldMortgagesDRN-4602011 The complaint Mr and Mrs D are unhappy with how Topaz Finance Limited (trading as Morag Finance) have dealt with their mortgage as they do not believe they have been treated fairly. Mr and Mrs D said they have been unable to switch their mortgage interest rate and believe that ... (3 pages)View decision -
Decision Reference DRN-4347708
5 Feb 2024 Hedley & Company Stockbrokers Limited Not upheldPensions and AnnuitiesDRN-4347708 The complaint Through his representative, Mr D has been invited by the Financial Services Compensation Scheme (FSCS) to complain to Hedley & Company Stockbrokers Limited about an investment it allowed his self-invested personal pension (SIPP) to hold. It appears FSCS has in... (4 pages)View decision -
Decision Reference DRN-4601090
5 Feb 2024 The New India Assurance Company Limited UpheldInsuranceDRN-4601090 The complaint J has complained about New India Assurance Company Limited’s (NIACL) decision to turn down its claim for damage to its vehicle under its Fleet Motor Insurance policy. J is represented by Mr O, who is a director. NIACL is the underwriter (insurer) of this policy. M... (4 pages)View decision
