We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
-
Decision Reference DRN-4565207
5 Feb 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4565207 The complaint Mr M complains that the car he acquired through a hire purchase agreement with Zopa Bank Limited trading as Zopa wasn’t of satisfactory quality. What happened Mr M acquired a used car through a hire purchase agreement with Zopa in January 2023. He paid a £2,500 de... (5 pages)View decision -
Decision Reference DRN-4510915
5 Feb 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4510915 The complaint Mr C complains that TSB Bank plc unfairly blocked his account and didn’t release money that had been paid into his account back to him. What happened Mr C had two accounts with TSB – a current account and savings account. On 13 June 2023, a payment for £200 was ma... (4 pages)View decision -
Decision Reference DRN-4580218
5 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4580218 The complaint Mr D complains that (Lloyds) won’t refund money he lost in a scam. What happened What Mr D says: In August 2023, Mr D found a health device he wanted to buy on a German website. The seller was polite and answered his questions. She was selling other household item... (4 pages)View decision -
Decision Reference DRN-4598023
5 Feb 2024 Landmark Mortgages Limited UpheldMortgagesDRN-4598023 The complaint Mr B complained about information Landmark Mortgages Limited reported to the credit reference agencies about his mortgage and linked unsecured loan account. What happened Mr B had an existing mortgage and loans with Northern Rock (a predecessor to Landmark), with ... (5 pages)View decision -
Decision Reference DRN-4511815
5 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4511815 The complaint Mr K complains that he was unable to withdraw the full amount of cash he needed to from his account with Bank of Scotland PLC trading as Halifax, on a particular day. What happened In September 2023, Mr K went into a branch of Halifax with a view to withdrawing £1... (2 pages)View decision -
Decision Reference DRN-4601217
5 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4601217 The complaint Mr A complains that Barclays Bank UK PLC trading as Barclaycard is holding him liable for transactions he says he didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, t... (3 pages)View decision -
Decision Reference DRN-4601370
5 Feb 2024 Barclays Bank Plc UpheldBanking and PaymentsDRN-4601370 The complaint R complains that Barclays Bank Plc is holding it liable for transactions it says it didn’t authorise. Mr A – sole director of R – brings the complaint on behalf of R. What happened The background to this complaint is well known to both parties, so I won’t repeat e... (3 pages)View decision -
Decision Reference DRN-4501680
5 Feb 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4501680 The complaint Mrs P has complained about the time it has taken for Prudential to pay monies due to her as a beneficiary under her late husband’s pension policies. The payment still hasn’t been made, over three years after Prudential were informed of her husband’s passing. Becau... (7 pages)View decision -
Decision Reference DRN-4546600
5 Feb 2024 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4546600 The complaint Mr C complains that Lighthouse Advisory Services Limited gave him unsuitable advice to transfer two of his personal pensions. He also says he wasn’t provided with the ongoing service he was advised he would receive. What happened Mr C’s complaint was considered by... (4 pages)View decision -
Decision Reference DRN-4283223
5 Feb 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4283223 The complaint Ms Y complains that MBNA Limited didn’t support her when she was experiencing financial difficulties, and it also discriminated against her. What happened Ms Y has explained that she experienced a period of financial and health difficulties in 2023. In summary, sh... (3 pages)View decision
