We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4248831
5 Feb 2024 Chip Financial Ltd Not upheldBanking and PaymentsDRN-4248831 The complaint Mrs C complains that Chip Financial Services Ltd (trading as Chip) unfairly closed her account and refused her claim for a bonus under the Refer a Friend Scheme. What happened In 2023, Chip were offering a refer a friend promotion scheme when opening new accounts.... (2 pages)View decision -
Decision Reference DRN-4207457
5 Feb 2024 Ageas Insurance Limited UpheldInsuranceDRN-4207457 The complaint Mr and Mrs R complain about the settlement offered by Ageas Insurance Limited after they made a claim under their buildings insurance policy. Any reference to Ageas includes the actions of its agents. What happened Mr and Mrs R hold buildings insurance cover with ... (3 pages)View decision -
Decision Reference DRN-4286807
5 Feb 2024 Castle Trust Capital PLC Not upheldMortgagesDRN-4286807 The complaint This complaint’s about Mr P’s mortgage with Castle Trust Capital PLC trading as Castle Trust Bank (CTB). Mr P is unhappy with the fees charged by Law of Property Act Receivers, and debited to his mortgage account by CTB. What happened The terms of the mortgage agr... (2 pages)View decision -
Decision Reference DRN-4542914
5 Feb 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4542914 The complaint Ms C complains about Royal & Sun Alliance Insurance Limited (“RSA”) and the service they’ve provided since she made a claim on the motor insurance policy they provided. What happened The claim and complaint circumstances are well known to both parties, so I do... (4 pages)View decision -
Decision Reference DRN-4563185
5 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4563185 The complaint Ms S complains that Wise Payments Limited (“Wise”) won’t refund money she lost when she fell victim to an investment recovery scam. What happened Ms S fell victim to an investment scam in 2017. Between 2020 and 2021, she sent money to a company who led her to beli... (3 pages)View decision -
Decision Reference DRN-4563186
5 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4563186 The complaint Ms S complains that Barclays Bank UK PLC (“Barclays”) won’t refund money she lost when she fell victim to an investment recovery scam. What happened Ms S fell victim to an investment scam in 2017. Between 2020 and 2021, she sent money to a company who led her to b... (3 pages)View decision -
Decision Reference DRN-4539784
5 Feb 2024 Inclusive Finance Limited UpheldConsumer CreditDRN-4539784 The complaint Mr G complains that Inclusive Finance Limited trading as Creditspring (“Creditspring”) is holding him liable for the debt on two loans which he says he neither applied for nor knew about. What happened The background to this complaint is well known to both parties... (2 pages)View decision -
Decision Reference DRN-4600353
5 Feb 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4600353 The complaint Mr P complains that J D Williams & Company Limited trading as Jacamo (‘J D Williams’) irresponsibly gave him a revolving credit account that he couldn’t afford. What happened In January 2013, Mr P applied for a revolving credit account with J D Williams. He wa... (3 pages)View decision -
Decision Reference DRN-4302435
5 Feb 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4302435 The complaint Mr S complains that Bank of Scotland plc trading as Halifax agreed a product transfer on a joint mortgage he holds with his wife – despite being aware there was martial dispute and that he did not agree to any changes to the mortgage. What happened Mr S has a mort... (2 pages)View decision -
Decision Reference DRN-4462038
5 Feb 2024 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-4462038 The complaint Mr M complains Royal Bank of Scotland Plc (RBS) irresponsibly provided him with four unaffordable personal loans. What happened RBS approved Mr M with the following loans: Loan Date of loan Capital amount Term (months) Monthly repayments Total repayable value Loan... (3 pages)View decision
